AT&T Landline Texting
Never miss a customer
AT&T Landline Texting is the solution that lets you send and receive texts using your existing business or toll-free number. Customers text your business number and you can respond back using a browser on your desktop or a mobile app. Or, you can start a new conversation.
How it Works
AT&T Landline Texting is simple to use. AT&T enables your existing business number to send and receive texts. Use a web browser or an app on your device to read your messages, send a response, or to send new messages. Your customers simply send and receive texts on their mobile phones as they do today. No new equipment is required, and you can stay with your current landline or toll-free service provider. Once set up, you can manage your contacts list and, depending on the package purchased, take advantage of various productivity tools such as creating groups, adding a customized signature to your messages, or setting up an auto reply.
Customers prefer texting
Customers can find calls intrusive and like to have the option of texting a business, as it puts control back in their hands.
In a world where voice calls and email are less and less capable of cutting through, businesses have an opportunity to reach customers with the simplicity and urgency of texting.
AT&T Landline Texting can improve communications in most businesses with customer facing roles. Following are some examples.
Customer use cases
Improve customer service
Example: The service department of a car dealership experiences high call volume and is missing calls. Calling customers back is not only time consuming but risks a further round of phone tag.
With AT&T Landline Texting, many of the service department’s customers prefer to text their inquiry, allowing the service department to send a quick response; or to just click on the phone number in the text when circumstances require a conversation.
Consider Landline Texting when setting appointments for sales or service or for sending reminders. Customers like getting a text and you will love not being tied up on the phone.
A staffing agency needs to match hiring managers with temp staff quickly and efficiently. The process of contacting candidates for jobs can involve time consuming voice calls and voicemails. AT&T Landline Texting enables the agency to text their talent pool and receive prompt responses. Recruiters like the immediacy of text messaging and appreciate not having to divulge their personal mobile number to receive a text.
Consider using Landline Texting when you have a talent pool, employees or volunteers and want to communicate with the team.
A mobile user sends a text to your landline number
Read your messages using a web browser or an app
Respond to the text or create a new message
- Communicate with customers the way they prefer
- Communicate simply and more efficiently than via voice or email
- Get more mileage out of your business number
- Don’t miss customers who are already texting you
- Low cost, efficient, and responsive text communication with your customers or team
- Customers text the number they already know–YOUR business number
- Receive texts to your landline or toll-free number via a browser, desktop, or mobile app
- Productivity tools to make communication easier and more efficient
Browser or app access
The service can be accessed using a browser, desktop apps, and mobile apps. Desktop apps are supported for Windows and Apple. Mobile apps are supported for Android and iOS based tablets and smartphones.
A short, personal message can be added to each outbound text message. Auto reply an automated text message can be sent to anyone who texts into an account. The auto reply feature can be set for specified hours of the day/day of the week.
A text message can be set to send to one recipient, multiple recipients, or a group at a specific date and time.
A named group of up to 50 contacts can be created. Text messages sent to named groups will go out as a blind carbon copy. Recipients will not be able to see what other recipients received or replied to the message.
Users can choose a specific word for customers to text to their business number. Once someone texts in the keyword, they will receive an automated response with a link, call-to-action, specific information, etc.
Additional users may be added to the premium package. This is ideal where you have a small to medium sized team managing customer or team communications. Individual logons allow the tagging of each message with the name of the team member managing the inquiry, which provides visibility and accountability.
Solution & pricing chart
|Included messages||100 texts*||Unlimited texts||Unlimited texts/MMS|
|Included users||1||1||1 (optional add’l user)|
|Text enabled lines||1||1||1|
|Access to web, desktop, phone, tablet apps||Y||Y||Y|
|Auto reply messages||1||Unlimited|
The Basic package includes an allowance of 100 messages (sent or received) per month. Use of more than 100 messages in any month will automatically incur an additional fee of $15 allowing unlimited messages to be sent/received for the remainder of that month.
†Premium allows additional users to be added to the service at $25/user/month. Additional users cannot be added to basic or standard packages.
Emergency Notification – AT&T Landline Texting must not be used as the primary or sole method of sending Messages that contain information that is essential to the protection of life or property. First responders should not rely on AT&T Landline Texting for such situations; in such situations AT&T Landline Texting may be more susceptible to blocking, outages, delays and congestion, and greater risk of non-delivery.
General – AT&T Landline Texting is available to Customers with a qualified AT&T business or government agreement (“Enterprise Agreement”) and a Billing Account Number (“BAN”) and an associated customer telephone number (“CTN”). AT&T Landline Texting may not be available for purchase in all sales channels or in all areas. Some landline or toll-free telephone numbers may be ineligible for use with AT&T Landline Texting. AT&T Landline Texting Customers must have the right to use a valid landline or toll free telephone number that has been issued by an authorized numbering provider. Customers’ right to use proposed numbers is verified before they may use AT&T Landline Texting, and Customers may be requested to provide certain information in order to enable AT&T or its suppliers to perform such verification. For Users who access AT&T Landline Texting using the software application, coverage is not available in all areas. AT&T wireless coverage maps are available at www.wireless.att.com/coverageviewer. Wireless service is subject to transmission limitations and terrain, system, capacity and other limitations. Availability, security, speed, timeliness, accuracy and reliability of service are not guaranteed by AT&T. When users are outside of the coverage area, access will be limited to information and applications previously downloaded to or resident on their device. For devices and service from other wireless carriers, all technical support, voice, messaging and data usage will be subject to the applicable rates and terms of such other wireless carrier(s). Refer to the applicable wireless carrier for such rates, terms and conditions.
Messages – Customer is solely responsible for the content of all Messages Customer transmits using AT&T Landline Texting. AT&T does not itself verify the content of Messages sent by Users or messages received by Users. AT&T has no responsibility for the accuracy, completeness, safety, reliability, timeliness, innocuousness, legality or applicability of any Message sent to a mobile number or received by any User. Customer’s Messages are sent at its own risk. The availability, security, reliability, accuracy or speed of Message delivery, availability of specified throughput, or timeliness of Message delivery is not guaranteed, and AT&T and its suppliers disclaim all Service Level Agreements (SLAs) or guarantees with respect to the performance of AT&T Landline Texting. The delivery time of Messages is dependent upon the conditions prevailing at the time of submission, and the actual delivery and/or delivery of Messages within a specific period of time are not guaranteed. Messages may not be successfully terminated, or terminated in a timely manner, on a User’s device for reasons such as the User’s device not working properly, being switched off or out of range, or having insufficient message storage space. Messages are deemed to have been delivered when they are delivered to the immediate destination, including mobile telephone networks, or any other intermediary server/API that is designated as the point of delivery for the Message. Delivery on behalf of mobile carriers is not guaranteed. Although AT&T Landline Texting provides extensive text messaging coverage including all major U.S. mobile carriers, there is no guarantee as to its network coverage.
Message Retention and Deletion – Messages sent and received using AT&T Landline Texting will be retained by AT&T for a period established by Customer of up to seven (7) years, regardless of whether Messages are deleted by individual Users of the service or by API command. If Customer does not affirmatively establish a retention period, Customer’s Messages will be retained for eighteen (18) months. In addition, Customer’s administrators may direct AT&T to delete stored Messages at any time. AT&T will comply with Customer’s direction to delete Messages within approximately five (5) business days. Requests to delete Messages will be accepted for a specified date and will result in any message older than the specified date being deleted. Requests to delete individual Messages or Messages sent or received by specific Users will not be honored. Customers may request access to and retrieve stored Messages at any time up to thirty (30) days after cancellation or termination of service or after unassigning a Software package from a text enabled landline or toll-free number.
Disclaimers – AT&T and its suppliers disclaim any warranty, express or implied, that Customer’s use of AT& Landline Texting will meet Customer’s requirements, that use of AT&T Landline Texting will be uninterrupted, timely, secure or free from error, or that any information Customer obtains as a result of using the service will be accurate or reliable. AT&T Landline Texting is provided on an “AS IS” and “as available” basis, and Customer’s use of the service is at its sole risk. AT&T and its suppliers disclaim all liability related to or arising out of Customer’s use of AT&T Landline Texting, including but not limited to any claim of actual or alleged infringement or misappropriation of intellectual property. AT&T and its suppliers disclaim all liability to Customer for Customer’s inability to access AT&T Landline Texting for reasons beyond their control, including but not limited to cases in which Customer attempts to send Messages to any non-supported, restricted, blocked or unavailable wireless phone numbers or devices.
Customer Responsibilities – Customer is solely responsible for abiding by the terms and conditions governing the use of its registered landline and/or toll free number(s) as set forth by the provider of its landline or toll free service. AT&T Landline Texting requires Internet access, for which Customer is solely responsible. Customer must inform Users (i) that Messages are retained regardless of whether they have been deleted by individual Users or by API command and (ii) the period of time that Customer has requested that its Messages be retained. Customer may not use AT&T Landline Texting to transmit Protected Health Information (“PHI”). Customer is solely responsible for all uses of AT&T Landline Texting by its Users and shall indemnify and hold harmless AT&T and it suppliers against all claims arising from or related to such use. If Customer is in breach of any terms or conditions hereof or Customer’s Enterprise Agreement, then in addition to any other remedies set forth in the Enterprise Agreement, AT&T may refuse new activation requests and/or modify or terminate Customer’s use of AT&T Landline Texting. Customer may only access AT&T Landline Texting via the interface purchased and by no other means. Customer may not access (or attempt to access) AT&T Landline Texting through any automated means (including use of any scripts, web crawlers, spiders, robots, site/search retrieval application) especially for the creation of User accounts. Customer is solely responsible for safeguarding its access to AT&T Landline Texting. Customer must take all reasonable steps to ensure that Customer’s passwords, username(s) and API access keys are not disclosed to unauthorized third parties or compromised in any way. Further, Customer is solely responsible for all activities that occur in connection with its account. If Customer becomes aware of any unauthorized use of its password(s), access keys or of its account, Customer must immediately notify AT&T Customer Care at 866-563-4703 or via use of the Support link on the Service Portal.
Reservations – AT&T reserves the right to modify or enhance the features or capabilities of AT&T Landline Texting, including Message limits, at any time with or without notice. AT&T reserves the right to change, suspend, terminate, remove, impose limits on the use or access to, or to disable access to AT&T Landline Texting software for any reason at any time without notice and will have no liability to Customer or any third party for doing so. AT&T reserves the right to conduct work at a remote location or use, in AT&T’s sole discretion, employees, contractors or suppliers located outside the United States to perform work in connection with or in support of AT&T Landline Texting.
Exclusive Remedy – Customer’s sole and exclusive remedy against AT&T and its suppliers for any damages, losses, claims, costs and expenses arising out of or relating to use of AT&T Text Messaging will be termination of service.
End User License Agreement – Customer’s use of AT&T Landline Texting, including related software, is subject the terms of its Enterprise Agreement and the End User License Agreement located at landlinetexting.att.com/legal. The AT&T Landline Texting EULA must be accepted before Customer’s (and each User’s) first use of the service. If Customer or a User does not accept the terms of the EULA, Customer (or the User) must not use the service. Customer must accept the EULA as the party liable for each User, and agrees in such case that the Users will comply with the obligations under the EULA. Customer and its Users are individually and jointly liable under the EULA.
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