Archiving Platform from Smarsh
Your message archiving solution
Network-based SMS/MMS archiving for corporate mobile phones [1:23]
Retain, search, review, and produce business mobile text messages
Employees are now using mobile phones for business communications just as much, if not more than, their desk phones. At the same time, organizations in regulated industries (e.g. financial services and government agencies) must have processes in place to meet electronic communications content retention, supervision, and production requirements to meet compliance requirements and satisfy records requests in a timely manner that extend into their mobile environment.
Many of those organizations have already transitioned key business processes to leverage the productivity benefits of text messaging (e.g., responding to clients or communicating with other employees when an immediate response is needed) and are now facing the related compliance and records production challenges for this increasingly popular form of electronic communication.
The Archiving Platform from Smarsh® can help you meet these challenges for electronic communications and respond effectively should you need to produce specific messages (e.g. as part of a regulatory audit, to satisfy a public records request, in conjunction with a legal matter, etc.). It enables you to actively manage, archive, audit, supervise, and review your business use of text messaging.
This solution automatically captures text messages and retains them in a “search-ready” state to help meet regulatory compliance needs. All text messages sent from or terminating to a subscribed corporate mobile phone are temporarily stored by the network and then automatically forwarded to the Archiving Platform from Smarsh, where they are ingested, indexed, and retained, enabling on-demand retrieval when needed and pro-active message review capabilities. The solution currently supports AT&T and Verizon corporate mobile phones, with additional US carriers planned for 2H 2017.
No changes to user behavior
Gaining user acceptance for any new solution can be a challenge. In fact, recording applications that reside on a device are more likely to be bypassed if they require users to make extra logins that could interrupt calls or disrupt their normal, familiar workflow with additional tasks.
With the Archiving Platform from Smarsh mobile message archiving solution:
- Corporate or agency device users send and receive messages in the usual way, using their own mobile phone number, and the covered wireless network
- Automated storage, retention rules, and policy-driven processes require minimal user intervention
- Message capture, storage, and forwarding takes place within the carrier network and helps avoid re-routing and connection time delays that can frustrate users and customers
Helps you meet compliance requirements, respond to records requests, etc.
The truth is, you can’t always depend upon your personnel to conduct business in a way that fully aligns with your policies for text messaging. For example, if an archiving application resides on users’ devices, they may either forget to turn the function on, or they may opt to turn it off, possibly violating your organization’s policies and applicable records retention and production requirements.
To implement a program that helps you comply with regulations or requirements that require the capture, storage, and timely retrieval of messages, this solution:
- Automatically captures originating and terminating SMS and MMS messages for provisioned users who are on the networks of AT&T and other participating carriers
- Allows you, and not the corporate device user, to maintain control over what is captured
- Sends message files and related metadata to your instance of the Archiving Platform from Smarsh
- Allows you to supervise the content of messages as they are ingested and indexed in the Smarsh platform
- Enables you to centralize archiving of stored text message data to quickly retrieve, select, and produce messages when needed
- Complements the AT&T Mobile Call Recording (MCR) solution
Depend on enterprise-class services
Why rely on a device, application, or users for message storage? With AT&T and the Archiving Platform from Smarsh, we can help you extend and expand message archiving services to employees across your enterprise.
From the built-in wireless connections that enable message storage, to the highly secure and reliable technology infrastructure that support them, AT&T can be your single provider for enterprise-class mobile message storage services you can depend on.
Smarsh archiving features and benefits
- Automatically captures text messages and attachments on provisioned subscribed corporate or agency mobile phones
- Messages are captured and retained even when roaming
Indexing and user-centric design
- Messages are indexed and stored in a “search-ready” state in the Smarsh platform where they can be quickly and easily produced when needed
- User-centric UX and UI design
- The Smarsh platform supports universal, saved, and proximity searches across people, dates, files, and message content
Advanced admin and reporting
- Use features built for enterprises to manage users, identifiers and profiles, groups, roles, and enhanced security
Also available from Smarsh:
Effective policy engine
Purpose-built for automated message classification and integrations with advanced supervision and discovery workflows. The policy engine will route messages to specifically defined queues based on the nature of the potential policy violation.
Available add-on modules
Add specialized supervision and discovery workflows to extend the capabilities of the archiving platform to meet advanced compliance driven message review requirements and to leverage archived data for legal purposes with extended case management and faceted search functionality.
- An enterprise-class text message archiving solution
- Quick and simple activation: network-based service and device agnostic with no need to install or manage mobile applications
- Helps meet requirements where retention, review, and timely production of text messages is required
- No change in subscriber behavior needed for message archiving: no mobile app installation
- Authorized users automatically have their messages archived with retention parameters set by the enterprise
- Helps implement internal organization compliance policies regarding use of mobile communications in the workplace with options for active supervision and review of messages
- Archiving of additional digital message types such as email, IM, web, and social media is available from Smarsh
How it works
The company admin provides consent to use the service and AT&T enables the solution to be applied on the selected AT&T corporate mobile phones. Then all corporate text messages that originate from or terminate to these phones are automatically stored on the AT&T Mobility network before being forwarded to the Smarsh platform, where they are retained in a “search-ready” state alongside all other archived electronic communications (e.g. email, social media, web, IM, etc.). Similarly, the other participating US carriers enable archiving on their respective networks. The Archiving Platform from Smarsh then aggregates all messages on a single corporate web portal view, enabling a multi-carrier solution.
- $8 per device per month
- No upfront costs
- Same price for all covered users
- No storage limit
The Archiving Platform from Smarsh at work
Complies with industry specific regulations
Locate and verify communications with key stakeholders
Monitor and document performance areas for improvement
Use archived messages to guide, best practice interactions
Enable personnel to take full advantage of mobile communications outside the confines of the office, while still maintaining proper governance and retention of the content they send and receive to meet regulatory or records management requirements
Get to the bottom of complaints or flagged potential compliance violations with a complete record of messages to help resolve issues more quickly and create a documented audit trail of discussions about disputes and the remedial actions taken by your organization to address noncompliant/out of policy text message usage and content
General - The Archiving Platform from Smarsh, as described in this sales information (the “Solution”) is available to customers with a qualified AT&T business or government agreement (“Enterprise Agreement”) and a BillingAccount Number (“BAN”) and an associated cellular telephone number (“CTN”). The Solution may only be used for Messages sent to or received by the devices of Customer’s Customer Responsibility Users (“CSRs”). The Solution is subject to (a) the Smarsh End User License Agreement (“EULA”) and Smarsh Services Agreement for AT&T found at: www.smarsh.com/legal (b) the Qualified Agreement; and (c) applicable Sales Information. Any service discounts, equipment discounts, and/or other discounts set forth in the Qualified Agreement do not apply to the Solution. The Solution may not be available for purchase in all sales channels or in all areas and may not be accessible at all times. The Solution requires Internet access, for which Customer is solely responsible. The Solution may also require additional, software, hardware, services and/or network connections. Availability, accessibility, security, delivery, speed, timeliness, accuracy and reliability are not guaranteed by AT&T. Wireless service is subject to transmission limitations and terrain, system, capacity and other limitations. Not all device types are supported. Check with your Sales representative for excluded device types. Additional fees, charges, taxes and other restrictions may apply. Offer subject to change.
Emergency Notification/Personal Health Information - The Solution must not be used as the primary or sole method of storing Messages that contain information that is essential to the protection of life or property. First responders should not rely on the Solution for such situations. Customer may not use the Solution to store Protected Health Information (“PHI”).Requirements - The Solution requires Internet access, for which customer is solely responsible. AT&T wireless coverage maps are available at www.wireless.att.com/coverageviewer.
AT&T Messages - Customer is solely responsible for the content of all AT&T Messages Customer stores using the Solution (“AT&T Messages”). AT&T has no responsibility for the accuracy, completeness, safety, reliability, timeliness, innocuousness, legality or applicability of any Message and related information, including metadata (collectively “Content”). AT&T Messages may not be successfully downloaded for reasons such as the device not working properly, being switched off or out of range, or the storage medium having insufficient message storage space. AT&T Messages are deemed to have been delivered when they are delivered to the immediate destination, including mobile telephone networks, or any other intermediary server /API that is designated as the point of delivery for the AT&T Message. Delivery on behalf of mobile carriers is not guaranteed. Messages stored using the Solution will be retained for a period of up to seven (7) years and as long as Customer remains an AT&T customer and a customer of the Solution. The actual retention period (up to 7 years) will be set by Customer, and Customer may also download and store the AT&T Messages for as long as it wishes. As between AT&T and Customer, all AT&T Messages are Customer’s information, to which AT&T makes no claim of ownership. Each Carrier is individually and solely responsible for the handling of its own Content. AT&T disclaims all responsibility and liability with regard to the transmission, storage, access to or use of other Carriers’ Content.
Other Carriers’ Messages – The terms and conditions relating to Customer’s use of the Solution with other carriers’ Content are subject to such other carriers’ terms and conditions. AT&T has no access to other carriers’ Content that is stored as part of the Solution. Support for other carriers’ Content is provided solely by the applicable carrier.
Disclaimers - Rich Communications Services (“RCS”) messages between RCS-enabled devices are not archived. Availability, accessibility, security, delivery, speed, timeliness, accuracy and reliability are not guaranteed by AT&T. AT&T and its suppliers disclaim all Service Level Agreements (SLAs) or guarantees with respect to the performance of the Solution. The delivery time of Messages to the Service Portal is dependent upon the conditions prevailing at the time of submission, and the actual delivery and/or delivery of Messages within a specific period of time are not guaranteed. AT&T and its suppliers disclaim any warranty, express or implied, that customer’s use of the Solution will meet Customer’s requirements, that use of the Solution will be uninterrupted, timely, secure or free from error, or that any information customer obtains as a result of using the service will be accurate or reliable. As between AT&T and Customer, the Solution is provided on an “AS IS” and “as available” basis, and Customer’s use of the service is at its sole risk. AT&T further disclaims all liability related to or arising out of Customer’s use of the Solution, and AT&T disclaims all liability or responsibility for third party claims of infringement relating to Customer’s use of the Solution.
Customer Responsibilities - Customer is responsible for managing, maintaining and securing information about individual recipients and group distribution lists used in connection with the Solution. Customer is solely responsible for ensuring the accuracy of phone numbers entered into the Solution’s address book and group distribution lists, and Customer is responsible for removing any unwanted phone numbers from the Solution’s address book and group distribution lists. Customer must inform users that Messages may be retained regardless of whether they have been deleted by individual Users and the period of time that Customer will retain the Messages. Customer is solely responsible for all uses of the Solution by its users, and Customer shall indemnify and hold harmless AT&T against all claims arising from or related to its and its users’ use of the Solution. If Customer is in breach of any terms or conditions hereof or the Enterprise Agreement, then in addition to any other remedies set forth in the Enterprise Agreement, AT&T may refuse new activation requests and/or modify or terminate Customer’s use of the Solution. Customer may only access the Solution via the interface purchased and by no other means. Customer may not access (or attempt to access) the Solution through any automated means (including use of any scripts, web crawlers spiders, robots, site/search retrieval application) especially for the creation of user accounts. The EULA and Smarsh Customer Terms must be accepted before Customer’s first use of the service. If Customer or a User does not accept those terms, Customer must not use the service. Customer must accept the EULA and Smarsh Customer Terms as the party liable for each User and agrees that its Users will comply with the obligations thereunder. Customer and its Users are individually and jointly liable under the Smarsh Services Agreement for AT&T. Customer is solely responsible for safeguarding its access to the Solution. Customer must take all reasonable steps to ensure that Customer’s passwords, and username(s) are not disclosed to unauthorized third parties or compromised in any way. Further, Customer is solely responsible for all activities that occur in connection with its account. If Customer becomes aware of any unauthorized use of its password(s) or of its account, Customer must immediately notify AT&T Customer Care at 866-563-4703 or via use of the Support link on the Service Portal.
Reservations - AT&T reserves the right to suspend and/or terminate Customer’s use of the Solution for any reason at any time without notice and will have no liability to Customer or any third party for doing so. AT&T reserves the right to conduct work at a remote location or use, in AT&T’s sole discretion, employees, contractors or suppliers located outside the United States to perform work in connection with or in support of the Solution.
AT&T Wireless Terms and Conditions for Access to Archived Messages - AT&T values its Customers’ privacy, and AT&T will not release a Customer’s Messages or Content to a third-party without the Customer’s consent. Customers that wish to purchase the Solution must agree to accept the AT&T Wireless Terms and Conditions for Access to Archived Messages found at: https://www.smarsh.com/wp-content/uploads/2017/05/ATTTextServiceTerms.pdf before AT&T will release its Messages and Content for use with the Solution.
Messages, Privacy and SPAM - AT&T is a strong supporter of a SPAM-free communication environment. Any account found to be using the Solution for SPAM may be suspended without notice, and Message volume will be throttled on accounts deemed to be sending SPAM messages. If customers knows of or suspect any violators, please notify AT&T immediately at email@example.com or deliver an SMS message to 7726. Notwithstanding AT&T’s anti-SPAM commitment and procedures, it is customer’s responsibility to comply with all applicable SPAM and privacy regulations and guidelines in each jurisdiction where messages are transmitted, distributed or received. Customer may not use the Solution to store any communication that would violate any applicable federal, state or local law, court order or regulation, including but not limited to the Telephone Consumer ProtectionAct, 47 U.S.C. § 227 (“TCPA”), the rules governing the DoNotCall Registry, currently found at www.donotcall.gov, and the CAN-SPAM Act. Use of the Solution is subject to the AT&T Acceptable Use Policy, which can be found at http://www.att.com/aup. Customer and its users must cooperate with AT&T and/or governmental authorities in investigations alleging a violation or prohibited use of the Solution.
Exclusive Remedy - Customer’s sole and exclusive remedy against AT&T for any damages, losses, claims, costs and expenses arising out of or relating to use of the Solution will be termination of service.
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