Features and options
Potential benefits
"Excellent tech support person; solved the problem and added a couple of features to prevent future problems."
Tara C
FAQ
What range of services do you offer?
Just about everything you might ever need, IT-wise. From troubleshooting and fixing computer problems to software training, help with your connected peripherals, and smart devices, online data backup and more – Tech360 can help. Feel free to explore our services to see what can do for you.
How does Tech360 work?
With your permission, we remotely access your computer using desktop sharing technology. This way we can provide direct service over the Internet via a highly secure, online delivery platform.
How are customers using Tech360?
Customers are using Tech360 as their primary IT resource or the backup to an existing IT resource when after hours and weekend support is needed. Remote IT services subscriptions support single seats (Tech360 Advanced) and multi-seats (Tech360 Small Office) subscriptions* to meet business needs.
*Each “seat” of a remote IT support subscription allows registration of 1 PC or Mac for 1 user; additionally, 1 smartphone and 1 tablet is supported with each registered computer for that user along with unlimited peripherals and IoT device support for the office.
What is Backup and Go Premium?
Backup and Go Premium offers hassle-free online data backup with unlimited storage per computer. Key features for the service include:
- Automatic, continuous and unlimited online data backup of data from your PC or Mac
- Remote access to backed-up data from any web-enabled computer or smartphone
- Ability to share documents, collaborate with designated team members and create project teams and online project workspaces for collaboration (Each team member needs their own subscription or purchase guest privileges for an additional charge.)
- 24 X 7 live remote technical support
Backup and Go secures Mac® and PC files but goes beyond continuous backup. It includes online services that lets you search and view documents on any web-connected device. Documents are displayed for optimized and easy viewing, taking into account the connection speed and display size. You can also add comments to documents or send anyone a link to it. Older versions of files are also stored for up to six months with Backup and Go Premium.
Can Tech360 support all my employees?
Yes! You can purchase multiple subscriptions to support the number of employees in your business. For example, if you have 20 employees and you want each of them to have U.S.-based, 24/7, remote tech services for their desktop or laptop, 1 smartphone, 1 tablet and all their IoT and connected devices, then 4 subscriptions of Tech360 Small Office would be an option for you.
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