What our Incident Response services can do for you
Comprehensive Incident Response programs to respond to today’s complex threats
Incident Management Program
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AT&T Incident Management Program service provides expert resources to assess and improve all stages of your incident management lifecycle helping to prevent or minimize operational losses due to undesired security events.
Incident Response and Forensics
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AT&T has experts who can support or supplement your team when suspected unauthorized activities are detected with a full incident management program that includes: detection, triage, response, and containment and prevention planning.
Features and highlights
Incident Response Services that fit your business
|Incident management program assessment||Our cyberdefense team will review relevant documentation using custom developed frameworks to perform gap analysis and propose remediation recommendations.|
|Incident management strategy and roadmap development||From the results of the gap assessment, we will develop a desirable future state for your incident management program with a roadmap that details relevant technology, process and resources.|
|Incident response plan and playbook development||AT&T can develop a custom incident response plan for your organization based on the threat, regulatory, organizational and cultural and technology realities.|
|Incident response and forensics operations assessment||Upon an illegal activity identified within your systems, we provide a critical review of your current internal processes and procedures for handling incidents.|
|Forensics and electronic discovery||This discovery offers a full spectrum of information system-focused investigative capabilities delivered by professionals experienced in commercial litigation matters and criminal investigative proceedings.|
|Incidence response retainer service||Our incidence response retainer allows you to establish the terms and conditions for providing services in the event of a security incident so you can have a trusted advisor on standby.|
Common questions and answers about Incident Response
What is Security Event Management?
AT&T Cybersecurity Consulting provides Security Event Management—part of our Secure Infrastructure Services—to help you identify and manage security incidents and events on your network.
Today’s enterprise networks feature multiple combinations of network devices, operating systems, databases, and appliances that require monitoring and managing. Our Secure Infrastructure Services help consolidate and streamline the volume of data that your network devices generate so that you can efficiently identify and respond to security threats.
The key activities of the service include
- Log consolidation, alerting, and reporting
- Intrusion detection and prevention
- Network Access Connection (NAC) placement and tuning
These activities help to allow your organization to keep track of alerts to possible threats to your network.
What is Incident Response and Forensics?
The purpose of Incident Response and Forensics is to investigate security incidents.
AT&T Cybersecurity Consulting can provide pre-breach services including an Incident Response Retainer. Alternatively, we can also provide post-breach services such as Digital Forensics.
In either case, during our investigation, we may work with various parts of your organization (including legal, IT, information security, compliance, business units, and risk managers) and offer insight into all affected parts of your business. In addition, we critically review your internal processes for handling events, incidents, and evidence. We present the results of our review in a gap analysis format that refers to industry best practices.
To address the security challenges and risks you may face either before or after an incident, we provide
- Incident Response Retainer Services
- Data Breach Simulations
- Incident Response and Forensics Program Development
- Forensics and Electronic Discovery
- Breach Investigation
- PCI Qualified Incident Response Assessors (QIRA)
Incident Response and Forensics is designed to respond to incidents in a manner that helps to contains the damage and mitigate your future risk.
What is the definition of an event?
An event is a single piece of information describing one occurrence on the network among millions of others. One or more events may constitute an alert if certain conditions are met based on defined escalation and correlation rules. Events are derived from device logs.
What is the definition of an alert?
An alert is a notification that an event or series of events of interest has taken place. Alerts are presented and can be managed via the Threat Manager Portal.
What is the definition of security incident?
Security incidents are defined as any adverse events that threaten the security of information resources. Security incidents can include, but are not limited to:
- Unauthorized access
- Denial of service
- Malicious code and virus
- Probes and scans
- Device log feeds latency and/or failure
What is the incident severity level and declaration methodology adopted?
To clearly communicate an incident’s severity level and the impact to the customer’s environment, it is necessary for the Threat Manager Incident Response Process (IRP) to follow a standard clarification methodology. Threat Manager has adopted the US-CERT Incident Reporting Guidelines and assigned a “Severity” value to each of the categories.
What is the Incident Response Processes?
The IRP provides well defined processes that are repeatable and simple to follow by all participants. It describes the tools used for tracking and reporting security incidents and defines responsibilities for different phases of the plan.
What is the customer notification process?
The Threat Manager portal will follow the notification and escalation procedures as configured by the customer. The primary method of incident tracking is through the case in the Threat Manager portal. This includes documentation of verbal conversations. The customer can log on to the Business Direct Portal and access the Threat Management System at any time to review the latest updates on active cases.
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