3 steps toward a truly mobile workforce

The path to mobile independence

by AT&T Business Editorial Team

The widespread celebration of America’s Independence Day is a testament to how fluid and connected our world today is. This is not only exemplified by how we celebrate but also in how we work and conduct business. Today’s workforce can’t be, nor does it want to be, confined to a single office location. Technology has freed professionals from the traditional work structure and has empowered them to perform even better without it. Businesses are seeing the advantages of a mobile workforce, including increased performance and higher employee satisfaction, and they’re seeking new ways to give their employees even more independence.

If your company is ready to build the foundation for a more efficient and mobile workforce, here are the 3 steps you need to consider.

Getting the most from your mobile connection

To start building your mobile architecture, you’ve got to ask yourself several questions. What kinds of devices are my employees using? Is my business internet reliable? What are the environments my traveling and remote workers often find themselves? How high is our security concern? What are the goals we’re trying to reach by getting our workforce mobile?

The answers to all these questions are crucial when designing your remote access services. Using this information, a qualified provider can plan out a remote access service plan perfect for your business. This often involves implementing a wireless or mobile broadband plan and providing an intuitive user interface so that you can manage and monitor your connections.

Remote access technology can keep your workers connected while letting them build closer relationships with your customers. But the technology needs to deliver an experience that’s as reliable and consistent as inside the office and help ensure compliance with your security policies. Properly executed, it can boost the power of your extended enterprise by bringing remote connectivity to new users.

Equipping the right tools and applications

Once you have your architecture in place, it’s time to think about how exactly your workforce can use their newfound mobility to reach peak performance. What are the kinds of tools and apps that would make their job easier, more efficient, or more fruitful?

For instance, a business with a large field team that requires consistent, real-time communication may want to adopt push-to-talk (PTT) services. Or perhaps a company wants to empower their teams to be able to track records and modify orders or deliveries on-the-fly. In that case, a comprehensive workforce management platform would equip them with a mobile solution to manage operational procedures and data.

There are hundreds of mobile applications and services designed to address every variety of challenges modern businesses face. An important step in determining which ones are right for your business involves a little research, as well as aligning yourself with an established provider with a complete understanding of what’s available. Which brings us to …

Protecting your success with ongoing support and scalability

While the benefits are substantial, a mobile architecture is complicated, taxing, and ever-changing. Most companies can’t afford an internal team to manage and support their mobile IT systems. Plus, the technology that keeps you competitive this year may become archaic the next.

That’s why it is crucial to form a relationship with a provider that can not only run the ongoing support your system needs but also design a system that’s scalable with your business. A forward-thinking technology provider with its finger on the pulse of what’s coming can help you implement a mobile connectivity structure that supports the systems you want today and the ones you’ll need tomorrow.