Frost & Sullivan grants AT&T value leadership award

AT&T recognized for outstanding delivery of technology in the healthcare market

by AT&T Business Editorial Team

Frost & Sullivan recently recognized AT&T with their 2018 North American Customer Value Leadership Award in the healthcare market.

The renowned market research and consulting firm evaluated several information and communication technology (ICT) providers active across the healthcare market. Assessing these providers on 16 variables, the firm could evaluate vendors and offerings and assign a score based on the probability of successful integration within healthcare facilities. AT&T scored an 8.3 out of 10 and ranked first among competing ICT providers.

“By scoring significantly above average on Frost & Sullivan’s healthcare market resonance decision model, AT&T demonstrates that it has the potential to achieve success in the healthcare industry,” the report says. “For its strong overall performance, AT&T has earned Frost & Sullivan’s 2018 Customer Value Leadership Award.”

Frost and Sullivan cites exceptional performance in the following key aspects as evidence of their recognition:

  1. Price/performance value
  2. Customer purchase experience
  3. Customer ownership experience
  4. Customer service experience
  5. Brand equity
  6. Growth potential

“Combined with a sales and product support organization dedicated to healthcare, AT&T brings its expertise in wireless, data communications, cloud services, and security to bear on healthcare technology requirements to enable an end-to-end healthcare transformation,” says the report.

Maria Lensing, VP of Healthcare Solutions for AT&T Business said, “The award validates the work we have done within the healthcare space around redefining our go-to-market approach and how we help fuel digital transformation for our healthcare customers. Digital technology is not only changing how healthcare is delivered and experienced, it’s also changing where it can be available.”

Added Rod Cruz, GM of Healthcare Solutions for AT&T Business: “The healthcare industry is behind other industries in terms of digital transformation. With our expertise in connectivity, data analytics, innovation and application alliances, we believe that we have the ability to really help our customers. Moreover, this award was a total team effort, involving excellent healthcare-focused work throughout our organization.”

Get more information about how healthcare facilities are using AT&T solutions click here.

Read the full Customer Value Leadership Award report.