Although brilliant ideas for digital transformation may emerge, success can be hard to come by if you rely on aged infrastructure. As business and technology leaders start to launch digital transformation initiatives, they sometimes end up putting the cart before the horse. Yet, according to a recent report by Nemertes Research, 45 percent of companies still operate old TDM PBXs in some (or even all) of their locations. Among large organizations, that percentage can go as high as 54 percent.
Most organizations are evaluating cloud services for IP telephony and unified communications, but the majority still operates on-premises systems. To reap full value from your digital transformation, you first must address your foundational infrastructure. Replacing costly old TDM with IP-based capabilities is a good first step toward digital transformation.
Investing in Unified Communications and Collaboration is the top area of focus among companies with successful digital initiatives. Additionally, by shifting to a cloud service, IT organizations also can shift headcount from keep-the-lights-on functions to more strategic roles that help ensure digital transformation success.
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