Putting mobile collaboration to work
Gone are the days when business could be conducted solely with phones and email. Organizations need to be able to respond effectively anywhere and
Unified communications and collaboration (UC) platforms have provided the basis for this transformation; however, the focus of UC must now move beyond the desktop. The benefit of mobilizing that capability is the ability to enable a new level of efficiency and productivity for mobile workers. The penalty for not capitalizing on these developments will be to put users at a serious disadvantage in this increasingly competitive marketplace.
People use UC differently and at different times
The new ways of doing business all hinge on the ability to make all of the users’ essential business tools available on the go. For example, in the past, salespeople would visit a client or prospect and deliver a presentation either from handouts or via a PowerPoint on their laptop. With an effective mobile collaboration platform, all of the resources of the organization can be at the salesperson’s fingertips.
Rather than sticking to a prewritten script, if the customer pivots and wants to talk about another product, all the support information is immediately available. If the salesperson is not fully versed in that product, they can video conference in a product expert to chat with the customer and move the process forward.
Many organizations provide design and program development services to customers, for example. With the right UC solution, employees and customers located virtually anywhere can be brought together at a moment’s notice to contribute to the development of the project.
This type of capability can impact other fields like health care as well. With an aging population that would prefer to remain at home rather than entering a facility, there is growing
The new ways of doing business all hinge on the ability to make all of the users’ essential business tools available on the go.Share this quote
All this can work easier with a trusted provider
The ability to move to this new level requires a UC platform, suitable
In addition, AT&T can offer is consulting services to work with business’ internal staff to understand their workflows and help them choose the option that would be most effective.
Additional considerations must be taken in the UC world
While wireless technology will be key for reaching out to mobile workers, the quality and performance of the wired network
In the modern work environment, it is also important that the tools correlate to users’ work habits and preferences. Millennials represent a growing portion of this new workforce, and they bring with them an intimate knowledge of digital and mobile technologies as well as a fuller appreciation of work-life balance. One key byproduct of that is the shift towards bring-your-own-device (BYOD) programs, where workers want to use their own familiar, personalized devices to be more productive at work.
IT is important in ensuring smooth transitions
IT departments need the flexibility to support the above requests, but they also need to balance that against the requirement to ensure corporate information is kept secure. AT&T can not only provide the mobile UC to support user productivity, but mobile device management/enterprise mobility management (MDM/EMM) systems that will help ensure data on mobile devices is encrypted, highly secure connections to enterprise resources are used.
The pace and intensity of business