Disney innovation and AT&T technology work together to create behind-the-scenes magic

Unique strategic alliance results in an intuitive, interactive mobile app that supports novel workflow process

In Brief

About Walt Disney Parks and Resorts

Walt Disney Parks and Resorts (WDPR) is a business segment of the Walt Disney Company, a leading diversified international family entertainment and media enterprise. Within North America, WDPR operates 12 theme parks and 52 resorts – including Walt Disney World® near Orlando, Florida. The 43-square-mile property features four theme parks (Magic Kingdom, Epcot, Disney Hollywood Studios and Animal Kingdom), two water parks, 27 themed resort hotels, nine non–Disney hotels, several golf courses, a camping resort and other entertainment venues.

Industry Focus

Travel and entertainment

Size

Workforce of 73,000 cast members in central Florida

Business Challenge

Improve the efficiency of Cast Members by readily equipping them with the technical information they need to complete service requests and ultimately enhance the guest experience.

Solution

Improve the efficiency of Cast Members by readily equipping them with the technical information they need to complete service requests and ultimately enhance the guest experience.

Topics

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  • Business Operations

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  • Cloud

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  • Collaboration & Communication

    Stay connected in and out of the office, virtually anytime, anywhere, to get work done faster and easier than ever

  • Cybersecurity

    Protect your business from cyber criminals, data breaches, natural disasters, and more

  • Internet of Things (IoT)

    Connect and monitor assets from virtually anywhere for maximum productivity

  • Marketing

    Get the word out about your products and services by using the latest hardware, software, and other technology

  • Mobile Technology

    Streamline collaboration, communication, and management to mobilize people, processes, and assets

  • Network & Connectivity

    Experience greater bandwidth, security, intelligence, simplicity, scalability, and flexibility in an integrated single network platform