Disney innovation and AT&T technology work together to create behind-the-scenes magic

Unique strategic alliance results in an intuitive, interactive mobile app that supports novel workflow process

Business Needs

Improve the productivity and work satisfaction of Disney Maintenance Cast Members by giving them ready access to the information they need to do their jobs efficiently.

Networking Solution

Location-based technology married with digitized schematics and a backend algorithm enables seamless delivery of the right content to the right Disney Cast Members when and where they need it.

Business Value

The system boosts productivity by automatically streaming technical documents and other information directly to Cast Members’ tablets by the time they arrive at the site of a service request. It improves data delivery through connected sensors, network-based intelligence, and the world-class AT&T network.

In Brief

In Brief

About Walt Disney Parks and Resorts

Walt Disney Parks and Resorts (WDPR) is a business segment of the Walt Disney Company, a leading diversified international family entertainment and media enterprise. Within North America, WDPR operates 12 theme parks and 52 resorts – including Walt Disney World®  near Orlando, Florida. The 43-square-mile property features four theme parks (Magic Kingdom, Epcot, Disney Hollywood Studios and Animal Kingdom), two water parks, 27 themed resort hotels, nine non–Disney hotels, several golf courses, a camping resort and other entertainment venues.

Industry Focus

Travel and entertainment

Size

Workforce of 73,000 cast members in central Florida

Business Challenge

Improve the efficiency of Cast Members by readily equipping them with the technical information they need to complete service requests and ultimately enhance the guest experience.

Solution

Improve the efficiency of Cast Members by readily equipping them with the technical information they need to complete service requests and ultimately enhance the guest experience.

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