- Home
- Insights
- Customer stories
- Standard Insurance Agency
Personal insurance
Family-owned Standard Insurance Agency strives to help fellow Texans save money on their home and auto policies. But instead of having conversations with customers, they were busy routing phone calls. AI tools helped change their customer service game.
Highlights
AI voice tools help insurer transform customer service
-
Challenges
Standard Insurance Agency fields up to 1,500 calls a day during the busiest time of the year. They had trouble keeping pace and needed a solution to give agents more quality time with customers.
-
Results
Standard Insurance has transformed their customer service. Associates now have time to understand the needs of potential customers and insureds. Not only that, but they also have a tool that makes coaching agents and improving performance easier.
-
Solution
Office@Hand AI Receptionist frees agents to spend more time on customer calls. AT&T Office@Hand Conversational Insights helps improve the quality of those conversations with call scoring and instant feedback.
AT&T Solutions
About
Serving fellow Texans into the future
Standard Insurance Agency
Family-owned for three generations, Standard Insurance Agency has transformed its network and embraced tools like artificial intelligence (AI) and fleet management to stay lean and ready for what’s next.
- Terms of use
- Your privacy center
- Accessibility
- Your Privacy Choices
- Health Privacy Notice
- Cyber Security
© AT&T Intellectual Property. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property.