Highlights
Improved responsiveness and accessibility
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Business needs
Progressive Tractor and Implement Co. (PTI) became a leading farm equipment dealer on the strength of its outstanding customer service. To further exceed customers’ expectations, the company needed a fast, reliable way for people with a question or problem to reach its technicians and parts clerks.
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Business value
The solution supports PTI’s commitment to customer care by helping to ensure staff are responsive to every caller, every time. It also helps PTI employees work together more effectively.
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Networking solution
AT&T Collaborate℠ lets customers dial one number to reach the service person they need, whether they’re in the office or out on a farm call.
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AT&T solutions
Communicate effectively and maximize network investments
About
Cultivating connections with customers
About Progressive Tractor & Implement
Progressive Tractor & Implement (PTI), a Case IH, Kubota and Wacker Neuson dealership, has built a loyal customer base in Louisiana and Southeast Arkansas by selling high quality new and used agricultural equipment. The company specializes in high horsepower four-wheel drive, row crop, utility, and compact tractors, along with irrigation units and harvesting equipment, such as combines, cotton pickers, and sugar cane harvesters. The firm employs 300 people who work at 14 retail locations and one distribution center.
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