Cloud telephony

Many California law enforcement and social service agencies were experiencing significant increases in call volumes due to the COVID-19 pandemic. 101VOICE needed a way to increase bandwidth for the agencies it serves.

Two men sitting at desks in a command center looking at different monitors displaying data, maps and charts.Two men sitting at desks in a command center looking at different monitors displaying data, maps and charts.

Highlights

Cloud telephony company boosts bandwidth to better serve clients

  • Challenges

    101VOICE customizes cloud telephony solutions for customers. When call volumes at some California agencies started going through the roof, 101VOICE needed an easy way to increase bandwidth for them.

  • Results

    101VOICE increased bandwidth for its customers, reduced operating costs, improved flexibility and control, and ultimately, satisfied its customers.

  • Solution

    AT&T Switched Ethernet on Demand is a networking solution that connects two or more business locations through a private line across the AT&T nationwide broadband network. The solution provides 101VOICE last-mile connectivity for its customers.

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About

Customizing highly reliable cloud telephony solutions for customers

A man sitting at a desk in his home office is on a video conference call and holding a mobile phone in his hands.

About 101VOICE

101VOICE, a division of IT Management Corp., customizes highly reliable cloud telephony solutions for customers, with 24/7 U.S.-based support, 99.995 percent uptime, and business analytics to help its customers accelerate growth. 
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