What is Unified Communications?

Unified communications explained

What is Unified Communications?

Unified Communications is the integration of multiple communication tools with a single user interface, and it contextually embeds communications within key business processes/applications. Accessible from most mobile phones, desktops, laptops, and other wired and wireless devices, Unified Communications enables real-time communication and collaboration, from virtually any location or device.

What are some benefits?

  • Conduct conferences or participate in meetings from anywhere, anytime and with virtually any device saving time and travel expense.
  • Access content and collaborate on the go to help accelerate the pace of business.
  • Reduce the distraction of managing a complex solution and free resources to focus on the business.
  • Integrated mobility functionality such as feature extension and single number reach.

How can UC be used?


  • Increasing employee and client satisfaction by reducing delays in response times.
  • Generating more revenue when clients can collaborate with experts.
  • Improving client support with the ability for managers to collaborate in real-time with their peers.
  • Improving efficiency and reducing delays by reaching key decision-makers for approvals.


  • Teachers record live teaching sessions and make them available online, on demand.
  • Students could use these sessions to catch up on a missed class or to reinforce a key concept while studying for a test.
  • Trainers create libraries of recorded continuing education programs.
  • Teachers could view these programs on their smartphones, or at their leisure after class or on the weekend.


  • Respond quickly to patient and other care giver requests.
  • Determine a doctor’s availability with presence awareness.
  • Escalate a phone call to a web conference for an in-depth review of medical information.
  • Provide immediate insurance authorizations to speed the flow of revenue.

For more information on Unified Communications

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