What is Unified Communications?Unified communications explained
What is Unified Communications?
Unified Communications is the integration of multiple communication tools with a single user interface, and it contextually embeds communications within key business processes/applications. Accessible from most mobile phones, desktops, laptops, and other wired and wireless devices, Unified Communications enables real-time communication and collaboration, from virtually any location or device.
What are some benefits?
- Conduct conferences or participate in meetings from anywhere, anytime and with virtually any device saving time and travel expense.
- Access content and collaborate on the go to help accelerate the pace of business.
- Reduce the distraction of managing a complex solution and free resources to focus on the business.
- Integrated mobility functionality such as feature extension and single number reach.
How can UC be used?
- Increasing employee and client satisfaction by reducing delays in response times.
- Generating more revenue when clients can collaborate with experts.
- Improving client support with the ability for managers to collaborate in real-time with their peers.
- Improving efficiency and reducing delays by reaching key decision-makers for approvals.
- Teachers record live teaching sessions and make them available online, on demand.
- Students could use these sessions to catch up on a missed class or to reinforce a key concept while studying for a test.
- Trainers create libraries of recorded continuing education programs.
- Teachers could view these programs on their smartphones, or at their leisure after class or on the weekend.
- Respond quickly to patient and other care giver requests.
- Determine a doctor’s availability with presence awareness.
- Escalate a phone call to a web conference for an in-depth review of medical information.
- Provide immediate insurance authorizations to speed the flow of revenue.
For more information on Unified Communications
- Call us: 877-542-8666
- Have us contact you