Contact and Call Center Solutions

Intelligent call routing with a human touch

Build a foundation for customer loyalty. Our Contact Center Solutions are designed to efficiently connect people with the service and support they need, while also helping you minimize costs. We can help you plan, deploy, and manage a call center solution that provides:

  • Streamlined, efficient call routing
  • Industry-leading customer service with minimal investment in infrastructure
  • The technology to connect with customers across multiple channels, including phone, chat, email and video
  • The flexibility to adjust your contact center agent population on demand
  • A smooth transition from your current network architecture

Strengthen customer service and reduce costs

Deploy your contact center on a network that’s built for speed and reliability. By choosing AT&T, you’ll get the simplicity of dealing with a single, industry-leading communications provider as well as the ability to seamlessly scale your solution as your company grows.

Choose the contact center platform that fits your business

While our contact center deployments vary widely, most are based on one of the following AT&T-managed platforms:

Hosted (multi-tenant)

  • Hosting on shared equipment in a highly secure AT&T Internet Data Center
  • Network-based Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) features

Hosted (dedicated)

  • Exclusive, single-tenant hosting in a highly secure AT&T Internet Data Center
  • Network-based Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) features


  • A dedicated, premises-based solution that’s built around a customers’ existing ACD and IVR requirements

Customize your contact center’s capabilities

Enhance your contact center with a range of additional features, including:

  • Optional language applications to quickly route and manage calls
  • Customer experience management (CEM) tools to connect with customers via phone, chat, email, and video
  • The flexibility for contact center agents to work remotely
  • Customizable Web-based monitoring and reporting tools

AT&T Contact and Call Center Solutions

Align your call center with your organization’s goals. AT&T Contact Center Solutions are highly customizable and have the ability to integrate with our other core services, such as:

AT&T Collaborate™

Multiple locations. Multiple devices. No problem. AT&T Collaborate™ unifies your communications. This flexible solution blends voice, video, instant messaging (IM), and conferencing—and makes them function like one. Choose the collaboration tools right for your employees. You—and your bottom line—will love it. Are you ready for the power of collaboration?
Learn more about AT&T Collaborate™ >

AT&T IP Toll-Free

Enhance your contact centers with toll-free calling by using this versatile, easy-to-manage Voice over Internet Protocol (VoIP) solution that can help you:

  • Intelligently route and manage calls
  • Balance call traffic during scheduled time periods or unexpected events
  • Improve customer service by providing agents with detailed call information
  • Equip agents with Web-based customer service tools like email and chat

Learn more about AT&T IP Toll-Free >

Contact Center Consulting

Communicate better with customers, generate word-of-mouth promotion, and drive business with smarter, more efficient service. Consult with our experts to clarify your contact center strategy—and help bring it to life.
Learn more about Contact Center Consulting >

Show Me:




  • Contact Center Solutions Brochure

    We can design a contact center based on your requirements for hardware and software, applications, security, service level agreements, capacity, and total cost of ownership.

    PDF | 821KB


Case Studies



White Papers

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