When building materials, geography, and structures impede the cellular network signal within your business causing dropped or missed calls, AT&T MetroCell boosts in-building wireless coverage for buildings 45,000 sq. ft. or less.
24/7 device support
Contact the Product Management Center 24/7 at 877.996.7017. When prompted for a PIN, enter METRO or 63876 to speak to a representative.
Offers a simpler installation than most traditional distributed antenna systems.
Online portal to view and manage device
Activate and manage your AT&T MetroCell device online
Mounts to a wall or column and uses your existing LAN infrastructure and internet access.
Improve customer and employee experience
Help increase your employees’ productivity and improve the wireless experience for your customers and visitors.
AT&T MetroCell is a device that acts as a miniature cell tower, and enables you to improve the quality of your organization’s indoor wireless service. If you have indoor wireless coverage that’s less than full strength, you can install a MetroCell device to help boost coverage.
If your business is located in an area where AT&T provides wireless service, your indoor signal strength is two bars or less, and you are able to comply with all of the transport requirements outlined in the AT&T MetroCell Technical Requirements Guide, AT&T MetroCell may be the perfect solution for you. An AT&T MetroCell is designed for up to 96 simultaneous sessions and provides in-building coverage of up to 15,000 square feet per device, depending on building layout and construction. Up to three MetroCell can be used at a street address, bringing the total space to 45,000 square feet. An AT&T MetroCell may not be used as an RF source for a DAS.
The required bandwidth depends on the number of simultaneous users you want support and whether data-intensive applications will be used. The minimum required bandwidth we recommend is a downlink capacity of at least 20 Mbps and uplink capacity of at least 3 Mbps. You can find more detailed guidelines in the installation instructions.
Our AT&T technician will mount your AT&T MetroCell, cable back to your Ethernet router or switch. The installer will guide you through using the AT&T website to active your MetroCell. Decisions about device placement are not in scope for our installers. Placement guidelines are included in the installation guide.
The AT&T MetroCell creates a highly secure tunnel over an Internet connection back to the AT&T Core Network. You must comply with ALL the settings listed in the AT&T MetroCell Tech requirements document for your device to activate.
Each AT&T MetroCell must have the GPS antennae attached so the device can lock location. Location is required for emergency response teams, as well as for timing synch.
Following your purchase of an AT&T MetroCell, log into your account, using your Premier credentials, and you will be able to manage your MetroCell. The website is easy to use. Devices start in an Inactive status, and once you enter the information, the device will move to a Pending status and then to Active if you have correctly followed all the instructions. Review the User Guide for steps to take if your device shows, Error, Suspended or Address Mismatch, follow the incremental steps to complete the activation.
When you purchase the AT&T MetroCell device, a non-dialable phone number is created for the device in your account. This number protects you from inadvertently disconnecting the AT&T MetroCell device when you change or cancel a regular phone number.
AT&T handsets within range of the AT&T MetroCell device will display more signal strength bars than they did previously. The status in the AT&T MetroCell website will read Active. It’s important to note that the LED lights on your MetroCell will go dark after 15 minutes of normal operation.
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Thank you for contacting us about AT&T MetroCell. An AT&T Representative will contact you shortly to provide any additional information and answer any questions.
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