Articles
- How to Address Your Top Tech Problems
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Convenient, affordable support is essential for businesses without IT staff.
- AT&T Internet Data Centers (IDCs): Efficient by Design
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Learn how a worldwide network of Internet Data Centers keeps business applications performing at their peak.
- BlackBerry No Longer Just An Email Device
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Creative applications are attracting new business users to the smartphone.
- Scenarios for Unified Communications
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Key business processes are poised to benefit from UC.
- 2009 GTB Advertorial-July August [PDF, 184KB]
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TDM to VoIP migration: the unpredictable pace of change
- Maximizing Productivity: More Bang for the Buck
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Productivity boils down to four things: your organization, process, people and technology.
- Increase Efficiencies with Managed Services
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An outsourced approach to hosting and applications can deliver tremendous business value.
- Reinventing Wholesale - Identifying Telecom's Opportunities in Today's Economic Climate
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Wholesale customers are looking for ways to reduce costs, grow revenues and endure until the good times return.
- Way Beyond Bandwidth - the New Wholesale IP Proposition
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The Web 2.0 revolution has seen a cosmic increase in web traffic and, as social networking applications such as Twitter and Facebook entrench themselves ever further into users’ daily routines, that traffic can only be set to grow still further.
- Global Providers Lend Their Expertise to Local and Regional Carriers
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In the current climate, it is often prudent for carriers and service providers to rely on external consulting and professional services to help them achieve best results in a competitive and fast changing global market.
- Telecommunications Evolves into a Critically Imortant Service
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Today, a reliable communications infrastructure is a fundamental component of economic well-being in every world region.
- Unified Communications Changing the Face of Business
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The move to unified communications — to improve both personal and business productivity — is set to have tremendous impact over the next ten years.
- Clicking to Connect-Moving into Unified Communications
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Clicking to connect A bright spot in today’s business environment are opportunities for service providers who can help their customers move into unified communications.
- Avoiding Surprises in IP PBX Deployments
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Although VoIP is widely used, interoperability shouldn’t be taken for granted.
- Business Intelligence: What You Need to Know
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A low investment in BI can deliver a rapid payback.
- The Wizard of Apps
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Web firms are clamoring for space on wireless platforms for the next best application.
- Email Marketing: What You Need to Know
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Make the most of the least expensive form of communication.
- Email Management: What You Need to Know
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Are you a prisoner of your inbox? A few simple principles can set you free.
- MPLS VPNs: The Foundation for Emerging Apps
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Survey data reveals enterprise and industry plans for real-time and streaming applications.
- Customer Service: What You Need to Know
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Technology provides new ways to deliver on customer expectations.
- Blogging: What You Need to Know
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With blogs, businesses can share their expertise in compelling ways.
- Wikis: What You Need to Know
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From enhanced collaboration to increased efficiency, wikis present interesting possibilities for business.
- Inside AT&T: Mobile Resource Management Solution
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Learn how AT&T Field Operations generated an estimated $8.4 million in annual savings.
- Security Goes Virtual
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A virtualized approach to computer security can deliver a more robust mode of protection, with less involvement from the user.
- It's Not Just a Game, It's an Industry!
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The increasing availability of high speed Internet connections is helping to build a powerful gaming industry that has unique application requirements.
- Upward Mobility
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It’s time for more intimate customer relationships on mobile devices.
- The Lowdown on Downloads
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Companies with popular content have much to gain from digital distribution.
- Love at First Site
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Your website has about 10 seconds to draw someone in. Attract users with digital media.
- Five Best Practices for Unified Communications
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This paper shows you how to overcome the most common UC challenges.
- Search Engine Optimization (SEO): What You Need to Know
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Make yourself more visible on the Web.
- Maintaining Relevance: Understanding the Factors Driving Growth in Tomorrow's Wholesale Marketplace
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Learn about strategies that successful global companies are developing to increase relevance in today's global marketplace.
- SIP Trunking: Enabling Enhanced Communications
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SIP Trunking services let you experiment with VoIP using your existing equipment.
- Social Networking: What You Need to Know
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As social networks mature, their importance to business is increasing.
- Voice over Internet Protocol: What You Need to Know
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From device selection to traffic prioritization, there are several things to consider before moving from a traditional phone system to VoIP.
- The Fundamentals for Unified Communications
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DuPont's Tom Marcin offers recommendations.
- Collaboration Building Blocks from Denmark
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Enthusiasts develop the "Mindstorms" robot kit.
- Five Steps for Evaluating Next-Generation Videoconferencing
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Telepresence has distinct advantages.
- Voice of the Customer Program
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Key steps from the Service and Support Professionals Organization.
- Novell's High-Performing Customers
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Web-based customer support forums increase loyalty.
- Say What?
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The experts weigh in on unified communications.
- UC: The Next Big Thing
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According to IDC, unified communications is poised to define the next decade of the communications and IT industry.
- DuPont Masters the Science of Collaboration
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A global MPLS-based IP network is paramount to DuPont's IT strategy.
- Today's Virtual Power Tools
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With the right communications technology, it's easy for people worlds apart to work closely together.
- Customers: The New Tech Support
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How can businesses use customer knowledge and insights to improve service and fix problems?
- Innovation Meets Collaboration
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Technology-enabled collaboration helps businesses maintain competitive positioning.
- DSL or Cable: Points to Consider
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DSL may be the right access choice for businesses needing cost-effective connectivity for remote workers, satellite offices and traveling employees.
- 10 Best Practices for Server Virtualization Planning
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If done right, virtual machines can deliver more computing power and flexibility.
- One Box Solutions Bring IP to Smaller Locations
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Branch offices and small businesses can benefit from recent developments in communications technology.
- Machines That Speak
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Assets and inventory can tell you where they are — and what they need — using wireless networks.
- AT&T Wholesale Goes East
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Telecommunications Magazine, “View from the Top” interview with Kathryn Morrissey; article entitled “AT&T Wholesale Goes East” published in the September 2007 issue.
- Customer-Driven Innovation: The Next Frontier
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Customer relationships offer value beyond direct sales revenue. Customers have a role in innovation - indirectly through the capture of quality information about their preferences, and directly through inputs to product and service design.
- Tailoring Customer Service to Local Taste
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Truly personalized customer service flourishes at the local level.
- Keeping the Chaos at Bay
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As you read this, more than 10,000 viruses, worms and Trojan horses are trying to take down your operations. A habitual hacker may be trying to crack open your inventory records, erase the past year's transactions and dismantle the entire supply chain...
- Government Agencies on Compliance Fast Track
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Not surprisingly, cyber security has become a high priority IT challenge for Government agencies. With the drive toward e-government, requiring agencies to share data and application services, and the post-9/11 emphasis on agency continuity of operations planning, most agencies have either significantly increased, or plan to increase, their IT and network security capabilities...

