Articles

Convenient, affordable support is essential for businesses without IT staff.

Learn how a worldwide network of Internet Data Centers keeps business applications performing at their peak.

Creative applications are attracting new business users to the smartphone.

Key business processes are poised to benefit from UC.

TDM to VoIP migration: the unpredictable pace of change

Productivity boils down to four things: your organization, process, people and technology.

An outsourced approach to hosting and applications can deliver tremendous business value.

Wholesale customers are looking for ways to reduce costs, grow revenues and endure until the good times return.

The Web 2.0 revolution has seen a cosmic increase in web traffic and, as social networking applications such as Twitter and Facebook entrench themselves ever further into users’ daily routines, that traffic can only be set to grow still further.

In the current climate, it is often prudent for carriers and service providers to rely on external consulting and professional services to help them achieve best results in a competitive and fast changing global market.

Today, a reliable communications infrastructure is a fundamental component of economic well-being in every world region.

The move to unified communications — to improve both personal and business productivity — is set to have tremendous impact over the next ten years.

Clicking to connect   A bright spot in today’s business environment are opportunities for service providers who can help their customers move into unified communications.

Although VoIP is widely used, interoperability shouldn’t be taken for granted.

A low investment in BI can deliver a rapid payback.

Web firms are clamoring for space on wireless platforms for the next best application.

Make the most of the least expensive form of communication.

Are you a prisoner of your inbox? A few simple principles can set you free.

Survey data reveals enterprise and industry plans for real-time and streaming applications.

Technology provides new ways to deliver on customer expectations.

With blogs, businesses can share their expertise in compelling ways.

From enhanced collaboration to increased efficiency, wikis present interesting possibilities for business.

Learn how AT&T Field Operations generated an estimated $8.4 million in annual savings.

A virtualized approach to computer security can deliver a more robust mode of protection, with less involvement from the user.

The increasing availability of high speed Internet connections is helping to build a powerful gaming industry that has unique application requirements.

It’s time for more intimate customer relationships on mobile devices.

Companies with popular content have much to gain from digital distribution.

Your website has about 10 seconds to draw someone in. Attract users with digital media.

This paper shows you how to overcome the most common UC challenges.

Make yourself more visible on the Web.

Learn about strategies that successful global companies are developing to increase relevance in today's global marketplace.

SIP Trunking services let you experiment with VoIP using your existing equipment.

As social networks mature, their importance to business is increasing.   

From device selection to traffic prioritization, there are several things to consider before moving from a traditional phone system to VoIP. 

DuPont's Tom Marcin offers recommendations.

Enthusiasts develop the "Mindstorms" robot kit.

Telepresence has distinct advantages.

Key steps from the Service and Support Professionals Organization.

Web-based customer support forums increase loyalty.

The experts weigh in on unified communications.

According to IDC, unified communications is poised to define the next decade of the communications and IT industry.

A global MPLS-based IP network is paramount to DuPont's IT strategy.

With the right communications technology, it's easy for people worlds apart to work closely together.

How can businesses use customer knowledge and insights to improve service and fix problems?

Technology-enabled collaboration helps businesses maintain competitive positioning.

DSL may be the right access choice for businesses needing cost-effective connectivity for remote workers, satellite offices and traveling employees.

If done right, virtual machines can deliver more computing power and flexibility.

Branch offices and small businesses can benefit from recent developments in communications technology.

Assets and inventory can tell you where they are — and what they need — using wireless networks.

Telecommunications Magazine, “View from the Top” interview with Kathryn Morrissey; article entitled “AT&T Wholesale Goes East” published in the September 2007 issue.

Customer relationships offer value beyond direct sales revenue.  Customers have a role in innovation - indirectly through the capture of quality information about their preferences, and directly through inputs to product and service design.

Truly personalized customer service flourishes at the local level.

As you read this, more than 10,000 viruses, worms and Trojan horses are trying to take down your operations. A habitual hacker may be trying to crack open your inventory records, erase the past year's transactions and dismantle the entire supply chain...

Not surprisingly, cyber security has become a high priority IT challenge for Government agencies. With the drive toward e-government, requiring agencies to share data and application services, and the post-9/11 emphasis on agency continuity of operations planning, most agencies have either significantly increased, or plan to increase, their IT and network security capabilities...