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Articles

Detecting and Mitigating Security Risks

Mitigating risks and vulnerabilities requires continuous scanning of internal and external traffic streams for unauthorized users and malware.

Network Based Firewall-Extending the Firewall into the Cloud

Network-based firewall services are gaining momentum because they offer advantages related to scalability, availability, extensibility, accessibility, maintainability and cost. But they also have to meet the corporate risk profile. Nemertes Research explains how organizations can determine if cloud-based firewall service is for them, and, if so, how to choose the best provider.

Securing the Converged Enterprise Article for Wholesale

Balancing the benefits of convergence with associated security risks can be tricky. While convergence eases communications and data access tasks for end users, complexities associated with supporting multiple interfaces, protocols and devices create potential vulnerabilities.

Incorporating Wireless into the Business Continuity Plan

Increasingly WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization’s business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications.

Successfully Mitigating Corporate Risk

The sheer complexity of today's security landscape has emerged as one of the biggest risks to corporate data

How to Address Your Top Tech Problems

Convenient, affordable support is essential for businesses without IT staff.

AT&T Internet Data Centers (IDCs): Efficient by Design

Learn how a worldwide network of Internet Data Centers keeps business applications performing at their peak.

Scenarios for Unified Communications

Key business processes are poised to benefit from UC.

Maximizing Productivity: More Bang for the Buck

Productivity boils down to four things: your organization, process, people and technology.

Increase Efficiencies with Managed Services

An outsourced approach to hosting and applications can deliver tremendous business value.

Reinventing Wholesale - Identifying Telecom's Opportunities in Today's Economic Climate

Wholesale customers are looking for ways to reduce costs, grow revenues and endure until the good times return.

Way Beyond Bandwidth - the New Wholesale IP Proposition

The Web 2.0 revolution has seen a cosmic increase in web traffic and, as social networking applications such as Twitter and Facebook entrench themselves ever further into users’ daily routines, that traffic can only be set to grow still further.

Global Providers Lend Their Expertise to Local and Regional Carriers

In the current climate, it is often prudent for carriers and service providers to rely on external consulting and professional services to help them achieve best results in a competitive and fast changing global market.

Telecommunications Evolves into a Critically Imortant Service

Today, a reliable communications infrastructure is a fundamental component of economic well-being in every world region.

Unified Communications Changing the Face of Business

The move to unified communications — to improve both personal and business productivity — is set to have tremendous impact over the next ten years.

Clicking to Connect-Moving into Unified Communications

Clicking to connect   A bright spot in today’s business environment are opportunities for service providers who can help their customers move into unified communications.

Avoiding Surprises in IP PBX Deployments

Although VoIP is widely used, interoperability shouldn’t be taken for granted.

Business Intelligence: What You Need to Know

A low investment in BI can deliver a rapid payback.

The Wizard of Apps

Web firms are clamoring for space on wireless platforms for the next best application.

Email Marketing: What You Need to Know

Make the most of the least expensive form of communication.

Email Management: What You Need to Know

Are you a prisoner of your inbox? A few simple principles can set you free.

MPLS VPNs: The Foundation for Emerging Apps

Survey data reveals enterprise and industry plans for real-time and streaming applications.

Customer Service: What You Need to Know

Technology provides new ways to deliver on customer expectations.

Blogging: What You Need to Know

With blogs, businesses can share their expertise in compelling ways.

Wikis: What You Need to Know

From enhanced collaboration to increased efficiency, wikis present interesting possibilities for business.

Inside AT&T: Mobile Resource Management Solution

Learn how AT&T Field Operations generated an estimated $8.4 million in annual savings.

It's Not Just a Game, It's an Industry!

The increasing availability of high speed Internet connections is helping to build a powerful gaming industry that has unique application requirements.

Upward Mobility

It’s time for more intimate customer relationships on mobile devices.

The Lowdown on Downloads

Companies with popular content have much to gain from digital distribution.

Love at First Site

Your website has about 10 seconds to draw someone in. Attract users with digital media.

Five Best Practices for Unified Communications

This paper shows you how to overcome the most common UC challenges.

SIP Trunking: Enabling Enhanced Communications

SIP Trunking services let you experiment with VoIP using your existing equipment.

Social Networking: What You Need to Know

As social networks mature, their importance to business is increasing.   

Voice over Internet Protocol: What You Need to Know

From device selection to traffic prioritization, there are several things to consider before moving from a traditional phone system to VoIP. 

 
The Fundamentals for Unified Communications

DuPont's Tom Marcin offers recommendations.

Collaboration Building Blocks from Denmark

Enthusiasts develop the "Mindstorms" robot kit.

Five Steps for Evaluating Next-Generation Videoconferencing

Telepresence has distinct advantages.

Voice of the Customer Program

Key steps from the Service and Support Professionals Organization.

Novell's High-Performing Customers

Web-based customer support forums increase loyalty.

Say What?

The experts weigh in on unified communications.

UC: The Next Big Thing

According to IDC, unified communications is poised to define the next decade of the communications and IT industry.

DuPont Masters the Science of Collaboration

A global MPLS-based IP network is paramount to DuPont's IT strategy.

Today's Virtual Power Tools

With the right communications technology, it's easy for people worlds apart to work closely together.

Customers: The New Tech Support

How can businesses use customer knowledge and insights to improve service and fix problems?

Innovation Meets Collaboration

Technology-enabled collaboration helps businesses maintain competitive positioning.

DSL or Cable: Points to Consider

DSL may be the right access choice for businesses needing cost-effective connectivity for remote workers, satellite offices and traveling employees.

One Box Solutions Bring IP to Smaller Locations

Branch offices and small businesses can benefit from recent developments in communications technology.

AT&T Wholesale Goes East

Telecommunications Magazine, “View from the Top” interview with Kathryn Morrissey; article entitled “AT&T Wholesale Goes East” published in the September 2007 issue.

Customer-Driven Innovation: The Next Frontier

Customer relationships offer value beyond direct sales revenue.  Customers have a role in innovation - indirectly through the capture of quality information about their preferences, and directly through inputs to product and service design.

Tailoring Customer Service to Local Taste

Truly personalized customer service flourishes at the local level.

Keeping the Chaos at Bay

As you read this, more than 10,000 viruses, worms and Trojan horses are trying to take down your operations. A habitual hacker may be trying to crack open your inventory records, erase the past year's transactions and dismantle the entire supply chain...

Government Agencies on Compliance Fast Track

Not surprisingly, cyber security has become a high priority IT challenge for Government agencies. With the drive toward e-government, requiring agencies to share data and application services, and the post-9/11 emphasis on agency continuity of operations planning, most agencies have either significantly increased, or plan to increase, their IT and network security capabilities...