A New Way to Collaborate at Cushman & Wakefield
To be able to look somebody in the eye and have that conversation as if he or she is sitting in your office, to me that’s a remarkable thing – and that’s what telepresence brings."
- Craig Cuyar, Global CIO, Cushman & Wakefield
Enhance communication and collaboration among global employees
AT&T Telepresence Solution connects offices in New York and London
Supports effective face-to-face and multimedia communication while minimizing the cost, distraction and time consumed in travel
Global real estate services
16,000 employees work in approximately 250 offices in 60 countries
About Cushman & Wakefield
Cushman & Wakefield (C&W) provides real estate services and support to multinational corporations in their ownership and occupation of commercial properties around the world. C&W services include property management, brokerage and appraisals. As a real estate advisor, C&W integrates fast-changing global market information and creates strategies that support its clients’ development in multiple economic landscapes.
Cushman & Wakefield’s business is collaborative, complex and information intensive. Success depends upon C&W’s ability to come together to make decisions about constantly changing information. The company’s globally dispersed professionals meet through either face-to-face, voice, or video teleconferencing. Travel was costly and time-consuming, while existing conferencing capabilities left gaps in communication. C&W needed a new communication approach.
Cushman & Wakefield implemented the AT&T Telepresence Solution® enabling employees to meet with colleagues thousands of miles away, as if they were in the same room. The solution is easy to use and C&W ensures all levels of its professionals have access to it. By integrating older conferencing technologies with telepresence, C&W extends the value of its existing investments. The solution is fully managed by AT&T, allowing C&W to concentrate on its core real estate services business.
A Business Built on Information
The opportunity to have AT&T provide a fully managed solution was exactly what the doctor ordered.”
In 1917, J. Clydesdale Cushman and Bernard Wakefield started their property management company, Cushman & Wakefield, in New York City. For more than 90 years, the company has expanded its offerings and its reach to become the largest privately-held real estate services and advisory firm in the world.
C&W facilitates its clients’ ownership, use of and investment in commercial properties, providing a variety of services that include facilities management, site selection, development, brokerage and advising. C&W’s comprehensive services hinge upon staying informed on a global scale.
“We are an information business,” explained Craig Cuyar, CIO. C&W uses cutting-edge technology to track changing conditions in 85 world markets – collecting, exchanging and evaluating market data that includes demand indicators, sales and lease activity, local market values, global economic trends and more. In its advisory role, C&W utilizes its global perspective to create integrated strategies for its clients’ successful worldwide development. “We position our clients to take advantage of capital flows and trends that are occurring in the market,” Cuyar said.
Traveling Less, Meeting More
“We are traveling less but we are meeting more,” Cuyar explained. “We use telepresence heavily because it has made communicating so much easier.” Cushman & Wakefield increases the reach of the solution by making the telepresence conference rooms available to all levels of its professionals, not just senior management. “People have figured out how to use it in their regular work environment,” said Cuyar. C&W’s professionals sign up to use the rooms through Microsoft Outlook, as they would any other conference room.
Telepresence also helps create person-to-person bonds, as people who never met in person put faces to names. “An interesting phenomenon for us was the number of people who had worked here for years and never really met,” said Cuyar. Telepresence has helped people get to know each other and strengthened the company through more personalized relationships.
To include offices that don’t yet have telepresence capabilities, C&W integrates older conferencing technologies. Multiple offices can be patched into the new system. This flexibility expands the impact of telepresence and enables C&W to continue to gain value from earlier investments. In addition, “we connect people via audio who don’t have telepresence,” explained Cuyar.
“The opportunity to have AT&T provide a fully managed solution was exactly what the doctor ordered,” said Cuyar. “We know what our core competencies are and are not.” Dedicated staff from AT&T provides equipment installation, maintenance and on-call support. The robust MPLS network guarantees security of information. By outsourcing operations to AT&T, C&W streamlines its operations and maintains its real estate focus.
Sharing the Solution
The AT&T Telepresence Solution enables a new way to conduct global business, creating a relevant communication strategy that makes sense to people. “It’s one of those things that spreads in a viral fashion,” Cuyar explained. “I can’t tell you how many people walk by, see it and say ‘Wow, that’s pretty neat, how do I use that?’ And before you know it they’re booking the room and they’re using it.”
The scalability of the solution will allow C&W to easily expand its telepresence capabilities to more locations in the future. “We will put some in our other regional headquarters and will end up with facilities in Canada, Asia, and on the West Coast,” said Cuyar. Multipoint meetings are a feature of the AT&T solution.
C&W also connects with clients who have their own telepresence capabilities for intercompany meetings via the AT&T Business Exchange. Through its own experience, C&W gains insight into how the technology would work for more of its client base.
As global property managers, C&W looks for new capabilities – like telepresence – that enhance its clients’ use of facilities. “We’re promoting it to our clients,” explained Cuyar. “The majority of people who see it are thoroughly impressed with the technology, the clarity and the ability to enhance communication and collaboration.”
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