Trends

• Send to a colleague
• Subscribe to RSS

Wikis: What You Need to Know

Executive Summary

A wiki is a database that supports content creation while tracking changes as they’re made. Internal wikis can reduce email and serve as a virtual filing cabinet: a user-friendly storehouse of your business’ collective wisdom. External wikis can enhance the customer experience and reduce telecommunications costs.

Private wikis, open only to designated writers, are good for project management, how-to content and the collaborative production of documents. Public wikis, open to anyone, are good for disseminating general interest material to employees, customers or even potential customers.

Download Article

Listen to Audio [04:16]
Download Audio [MP3, 2MB]

Related Content

• Expert Webcasts On-Demand
• Search Engine Optimization (SEO): What You Need to Know
• RFID: A Business Revolution Providing Strategic and Competitive Advantage

* Exclusive for members of the AT&T Networking Exchange.