Mobility

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Inside AT&T: Mobilizing Field Service Ops

Executive Summary

AT&T Business Service (ABS) technicians support thousands of customers — like regional 911 emergency systems — that can’t function without their networks. To improve service to these critical customers, ABS mobilized its field service operations with a dispatch solution utilizing Antenna AMP™ Service. The solution paid for itself in 26 months and generated cost savings estimated at $8.2 million over five years.

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