Hosted VoIP with AT&T Voice DNA
Downloads & Media
|Managed IP Solution Works for the Kansas Department of Labor [Case Study]|
|School-Centered Community Utilizes VoIP Solution to Reap Benefits Beyond the Classroom [Case Study]|
|Hosted VoIP for Key Systems [Video, 2:12]|
|AT&T Voice DNA - A Network-Hosted VoIP Solution [Service Brochure]|
Enhance Communications with Hosted VoIP
People don't always do business in an office. They can be working from home, in a satellite office or on the road. But your business depends on being able to reach them anywhere.
Hosted VoIP, or AT&T Voice DNA®, is a network-based voice solution that helps make your employees easier to reach. It delivers enhanced communication tools and unlimited calling over the industry-leading AT&T Global IP Network, helping to potentially increase business productivity and ROI while simplifying operations.
Being able to track employees throughout the U.S., reach anyone no matter where they are, and transfer customer and supplier calls to them has been a huge help for us."
Brian Shelton, General Manager, All-Pro Fasteners, Inc.
End phone tag with "find me/follow me"
Your employees are more accessible with hosted VoIP's "find me/follow me" capability; one number can reach an employee wherever they are located: in the office, at a customer site or working from home.
A hosted VoIP call from AT&T can be answered with a smartphone, landline, PC or a Mac-based soft phone. It also allows users to participate in an IP conference or access voice mail from the Web.
Simplify management and administration with Hosted VoIP
Focus on managing your business, not your voice system. Hosted VoIP's Web-based administration makes it easy to add sites, users and features without needing a dedicated staff.
AT&T manages the infrastructure so you don't have to worry about system maintenance and upgrades.
Hosted VoIP and your bottom line
Perhaps you're investing in your business, and would rather not make capital investments in a PBX or key system. Hosted VoIP lets you avoid these expenses; you only need to purchase the phones.
Your ongoing investment can be less, too. With just one carrier for voice and data, there's no need to manage separate networks requiring separate skills and staff. Future changes to the system are economical because the easy-to-use administrative interface lets end users handle many of their own changes. Once logged in they can check call logs, listen to voice mail messages and manage call settings.
Scale with Hosted VoIP
When it's time to grow your business, the hosted business VoIP solution from AT&T scales with you. AT&T Voice DNA® provides a platform for future applications such as unified communications.
If you're considering a hosted VoIP solution for your business, here are a few things to think about and discuss with your AT&T sales rep:
What are your network needs?
The MPLS network from AT&T provides the foundation for convergence and seamless communications across your organization. You can access hosted VoIP through AT&T Managed Internet Service and some AT&T Virtual Private Network (VPN) services.
Are you supporting remote workers?
Hosted VoIP can include a Remote Worker/Remote Site option that lets employees work productively from home, in a meeting room, at your customer's location, in a hotel room or at the airport. The option uses a single broadband connection such as AT&T provided DSL. Workers with iPhones can download an app that allows their desk phone and iPhone to ring simultaneously.
What phones will you need?
With hosted VoIP you'll be able to choose from a variety of feature-rich certified IP phones, IP conference phones, soft phones and analog phone adapters.
Do you need virtual telephone numbers (VTNs)*?
With VTNs you can assign telephone numbers from your desired area code to any user, regardless of where the actual phone or person is physically located. VTNs separate the phone number from its geographic location, allowing a remote employee to provide a local feel to other team members, customers and clients.
*Limitations do apply to Virtual Telephone Numbers. Refer to the AT&T business VoIP Service Guide for more details.
AT&T experts will work closely to help you plan, design and configure your hosted VoIP service. We'll use a checklist to help uncover all your needs and design the right solution for your business.
To help you deploy your hosted VoIP solution we'll provide a dedicated project manager who will make sure the installation goes smoothly. AT&T sets up your phones, installs switches and configures the router for you.
AT&T manages and maintains the infrastructure of your business VoIP system and provides an easy-to-use Web-based portal so you can perform administrative tasks. The portal, which is part of AT&T BusinessDirect®, allows you to:
- Prioritize traffic
- Add locations
- Access reporting and tools
- View online billing
- Order services
- Perform Moves, Adds, Changes, Deletes (MACDs)
The AT&T Voice DNA® helpdesk provides support when you have questions on administration.