Toll-Free Advanced Features

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It's easier than ever to create a toll-free dynamic call-handling infrastructure. AT&T's Toll-Free Advanced Features are available on most AT&T Toll-Free offers. These features allow you to:

• Route and manage toll-free calls intelligently
• Create custom announcements for your callers
• Resolve call-handling problems quickly and effectively by load balancing between your contact centers
• Requires no special equipment – the technology within the AT&T network does it all

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Routing Features - AT&T's Routing features are implemented through network-based technology that enhances customer service with improved call handling. They provide for effective management across multiple locations, and improved productivity by leveraging resources across time zones.

Announcement Features - AT&T's Announcement features provide information to help callers reach the right destination, with friendly, professionally-recorded messages. This feature can also deliver courtesy announcements to keep callers informed of call status, wait times and other information.

Redirection Features - AT&T's Redirection features provide for the transfer of callers to alternate locations, inside or outside your business. These features support the concept of “customer ownership” by letting the contact center serve as a touch point for multiple customer interactions.

Control Features - AT&T's Control features provide direct management of various toll-free service parameters, and can even support the creation and scheduling of new routing plans. These features provide you a high degree of engagement by giving you the ability to monitor your toll-free services and, if needed, make adjustments "on the fly."

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• Direct Toll Free Service

AT&T Direct® Toll-Free Service enables you to offer toll-free service internationally with the same AT&T toll-free number you already use in the U.S.

• Domestic Toll-Free Service

Inbound Toll-Free services from AT&T provide a variety of options within the United States. Couple this with AT&T's Toll-Free Advanced Features to address your needs, allowing your customers to reach you easily and cost-effectively.

• Global Inbound Service (GIS)

AT&T Global Inbound Service is a sophisticated global solution that allows you to network and integrate your customer service or support operations globally, making the best use of your resources, while enhancing the service you provide to your customers.

• IP Toll-Free Service

AT&T IP Toll-Free is a managed Voice over IP communication solution that supports inbound toll-free calling on your data network giving you toll-free service for your U.S. sites. Toll-Free calls originate in the PSTN network and are transported over the AT&T MPLS network for delivery via an IP access facility.

• International Toll-Free

AT&T International Toll Free enables you to offer an international toll-free number for callers outside the US to reach your office or call center in the United States quickly and easily, by dialing a unique number from the country they're calling.

• Universal International Freephone Numbering (UIFN)

AT&T Universal International Freephone Numbering Service optimizes your marketing spending by using one single toll-free number in all participating countries which streamlines your toll free operations and makes your telecom management easier.