IP Toll-Free Service

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AT&T IP Toll-Free is a managed Voice over IP communication solution that supports inbound toll-free calling on your data network giving you toll-free service for your U.S. sites. With AT&T you gain the efficiency and economic benefits of network convergence for your organization.

Toll-Free calls originate in the PSTN network and are transported over the AT&T MPLS network for delivery via an IP access facility.  IP Toll-Free lets you migrate from traditional nodal voice service to IP without interrupting your toll-free or contact center applications.  It works with your traditional toll-free service to enable your voice traffic to route seamlessly between IP and nodal terminations.

AT&T deploys fully configured gateway routers at your sites that transport both voice and data traffic. IP Toll-Free works with your premise equipment to support your IP Telephone and Call Center applications. For your TDM or IP PBX, it connects to the router and continues to support your employees’ calling needs.

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• IP network based pre- and post-answer SIP transfers, enhanced call information delivery and data forwarding
• Toll-Free Advanced Features supporting both IP and TDM locations providing advanced routing, redirection, control and announcement options
• Supports IP and TDM premise equipment, such as PBX's, IP Call Center Intelligent Routing solutions, IVR's, Fax Servers, Teleconference Bridges etc.
• MPLS Class of Service traffic classification
• IP Toll-Free works with IP FlexReach for IP Long Distance service
• AT&T BusinessDirect(R) portal for electronic servicing and network management

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• Reduces Total Cost of Ownership (TCO) by reducing capital outlays, consolidation of access and network, efficient use of bandwidth, increased concurrent calls due to compression and potential elimination of dedicated voice circuits
• Provides a new approach to solving call management needs through an extensive list of IP-based service and feature capabilities
• Supports flexible, transparent migration from current to IP-based architecture
• Increases customer satisfaction through SIP based refer and redirect capabilities
• Provides agents with enhanced call information improving the personal customer experience
• Call by call code selection providing handling of higher call volumes
• Single point-of-contact for all your networking needs
• Interoperates with digital TDM PBX and leading IP PBX systems
• 24x7 customer support

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• Direct Toll Free Service

AT&T Direct® Toll-Free Service enables you to offer toll-free service internationally with the same AT&T toll-free number you already use in the U.S.

• Domestic Toll-Free Service

Inbound Toll-Free services from AT&T provide a variety of options within the United States. Couple this with AT&T's Toll-Free Advanced Features to address your needs, allowing your customers to reach you easily and cost-effectively.

• Global Inbound Service (GIS)

AT&T Global Inbound Service is a sophisticated global solution that allows you to network and integrate your customer service or support operations globally, making the best use of your resources, while enhancing the service you provide to your customers.

• International Toll-Free

AT&T International Toll Free enables you to offer an international toll-free number for callers outside the US to reach your office or call center in the United States quickly and easily, by dialing a unique number from the country they're calling.

• Toll-Free Advanced Features

AT&T Toll-Free Advanced Features, coupled with AT&T Toll-Free Services, can help you extend your business’s reach, enhance customer service and help prepare for an emergency. AT&T's continuum of advanced features includes announcements, routing, redirection and control – all can be designed to your specifications.

• Universal International Freephone Numbering (UIFN)

AT&T Universal International Freephone Numbering Service optimizes your marketing spending by using one single toll-free number in all participating countries which streamlines your toll free operations and makes your telecom management easier.