Global Inbound Service (GIS)

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AT&T Global Inbound Service is a sophisticated global solution that allows you to network and integrate your customer service or support operations globally, making the best use of your resources, while enhancing the service you provide to your customers. It allows you to gather incoming calls from more than 60 countries and deliver them to your call centers or agents in countries around the world.  You can expand the reach and capability of existing call centers around the world, as well as integrate them with remote agents, into a unified call center network - all with one service provider.  It also lets you establish new call centers or utilize agents in locations that may offer you a superior combination of costs and resources, without compromising your accessibility.

• Intelligently routes calls to available agents, countries, and locations
• Lets you establish new call centers, and access agents, in locations that offer the best combination of costs and resources, without compromising your client accessibility
• Helps you expand the reach and capability of existing call centers around the world, as well as integrate them with remote agents into a unified, highly precise call center network - all under one service provider
• Offers global reach, flexibility, cost savings, improved control and reporting, and better customer service

The new Multimedia Contact Center (MCC) capability brings to you the next generation of Contact Center technology.  With MCC you can take control of your worldwide customer service applications easily; often without any capital expenditures.  AT&T Global Inbound Service - MCC is a network-based hosted contact center solution that provides you with intelligent, real-time, routing across all contact center sites, agents and media types - telephony, web, e-mail.

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• Direct Toll Free Service

AT&T Direct® Toll-Free Service enables you to offer toll-free service internationally with the same AT&T toll-free number you already use in the U.S.

• Domestic Toll-Free Service

Inbound Toll-Free services from AT&T provide a variety of options within the United States. Couple this with AT&T's Toll-Free Advanced Features to address your needs, allowing your customers to reach you easily and cost-effectively.

• IP Toll-Free Service

AT&T IP Toll-Free is a managed Voice over IP communication solution that supports inbound toll-free calling on your data network giving you toll-free service for your U.S. sites. Toll-Free calls originate in the PSTN network and are transported over the AT&T MPLS network for delivery via an IP access facility.

• International Toll-Free

AT&T International Toll Free enables you to offer an international toll-free number for callers outside the US to reach your office or call center in the United States quickly and easily, by dialing a unique number from the country they're calling.

• Toll-Free Advanced Features

AT&T Toll-Free Advanced Features, coupled with AT&T Toll-Free Services, can help you extend your business’s reach, enhance customer service and help prepare for an emergency. AT&T's continuum of advanced features includes announcements, routing, redirection and control – all can be designed to your specifications.

• Universal International Freephone Numbering (UIFN)

AT&T Universal International Freephone Numbering Service optimizes your marketing spending by using one single toll-free number in all participating countries which streamlines your toll free operations and makes your telecom management easier.