Domestic Toll-Free Service

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Understanding the different options available to you in the United States.

AT&T Toll-Free Readyline® Service allows interstate and intrastate callers to reach you using a toll-free number or numbers linked to your existing local telephone number. This service is designed to address business calling needs from 3 to 200 hours per month. Calls can originate from domestic locations (U.S. Mainland, Puerto Rico, Virgin Islands, Guam and the Northern Mariana Islands), and Canada. The UNIPOTS feature of AT&T Toll-Free Readyline® allows you to have up to ten Toll-Free numbers working on the same telephone line. 

AT&T Toll-Free Megacom® is an inbound nodal service used for medium to high volume usage.  It is a direct-connect nodal service that terminates on a T1.5 dedicated access facility.  T1.5 access is a type of nodal service access providing direct-connect private lines from the AT&T network switch to the customer's premises.  One T1.5 line carries 24 circuits that can be used for Toll-Free calls, other types of incoming and outgoing calls, and data transmission.

Megacom® accepts calls from U.S. calling locations (U.S. Mainland, Puerto Rico, Virgin Islands, Guam & the Northern Mariana Islands) and Canada.

A variety of access arrangements are available with AT&T Toll-Free Megacom®. Shared Access for Switched Services (SASS) lets you carry both Toll-Free Megacom® and outbound calls on the same T1.5 access.  With SASS, channels are not dedicated to a specific service; SASS allows Toll-Free and outbound services to simultaneously share access without dedicating specific channels to either service.  Static Integrated Network Access (SINA) allows Toll-Free Megacom®, outbound, and data calls on the same T1.5 access.  With SINA, each channel is dedicated to one specific service. Split Access for Flexible Egress Routing (SAFER) is a protection option that allows you to receive Toll-Free calls through an alternate network switch if calls cannot be completed through you primary terminating switch.  This is available only with nodal access.

Toll-Free Megacom® is a feature reach offer including capabilities like Call Overflow which is a call re-direction option that automatically overflows calls to standard telephone lines at the same location when the Toll-Free Megacom® facility is busy or unavailable. Dialed Number Identification Service (DNIS) identifies the specific Toll-Free number dialed when multiple numbers are terminating at a single location.  This allows equipment at your premises to route the call to a specific department or group of agents within the facility. Trunk Subgroup Overflow allows calls to overflow among trunk groups that terminate in the same AT&T network switch.  The overflow occurs when all trunks in the primary trunk group are busy.

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• Direct Toll Free Service

AT&T Direct® Toll-Free Service enables you to offer toll-free service internationally with the same AT&T toll-free number you already use in the U.S.

• Global Inbound Service (GIS)

AT&T Global Inbound Service is a sophisticated global solution that allows you to network and integrate your customer service or support operations globally, making the best use of your resources, while enhancing the service you provide to your customers.

• IP Toll-Free Service

AT&T IP Toll-Free is a managed Voice over IP communication solution that supports inbound toll-free calling on your data network giving you toll-free service for your U.S. sites. Toll-Free calls originate in the PSTN network and are transported over the AT&T MPLS network for delivery via an IP access facility.

• International Toll-Free

AT&T International Toll Free enables you to offer an international toll-free number for callers outside the US to reach your office or call center in the United States quickly and easily, by dialing a unique number from the country they're calling.

• Toll-Free Advanced Features

AT&T Toll-Free Advanced Features, coupled with AT&T Toll-Free Services, can help you extend your business’s reach, enhance customer service and help prepare for an emergency. AT&T's continuum of advanced features includes announcements, routing, redirection and control – all can be designed to your specifications.

• Universal International Freephone Numbering (UIFN)

AT&T Universal International Freephone Numbering Service optimizes your marketing spending by using one single toll-free number in all participating countries which streamlines your toll free operations and makes your telecom management easier.