Telecom Expense and Carrier Management

Increase visibility and control over mobile usage and spending

Today’s global mobile enterprise environment features a fragmented and frequently changing combination of mobility services, carriers, users and devices across different geographies. It may seem impossible to reduce the cost and complexity of mobility management.

AT&T Global Mobile Management® solutions can help qualified companies better manage their mobility spend and usage in supported countries by helping them control costs, reduce complexities and in-house mobile management staffing demands, and standardize their mobility service/device-related policies and processes.

Choose Between Two options: Mobile expense and carrier management

AT&T Global Mobile Management (AT&T GMM) solutions are managed service offerings, designed to help put you in control of your mobility environment. Customers can choose from AT&T GMM (Standard) or AT&T GMM (Enhanced).

AT&T GMM (Standard) provides rate plan optimization analysis, recommendations and reporting. It also gives you access to a single online platform that provides a catalog of plans and devices available under your company’s agreements with local mobile service providers*. The catalog also incorporates your company’s mobility service/device-related rules and approval levels so that you can order the services and devices you want your Corporate Responsibility Users to have. Our online platform comes with monthly reporting tools that enable you to produce a variety of consolidated reports.

A designated AT&T Service Manager is your point of contact to address your AT&T GMM service implementation, exchange information and reports, conduct quarterly review meetings, and handle other on-going AT&T GMM contract-related matters.

AT&T GMM (Enhanced) includes all of the above services as well as additional mobility management services, such as strategic carrier management to help you select and manage local mobile service providers.

Standardize mobility provisioning and policies

Now, you can have a single platform for standardizing your company’s transaction processes and wireless-related policies*. AT&T works with you to develop and maintain a catalog of services, devices, features, and accessories available from local mobile service providers*. This catalog reflects the mobility service, device rules and approval levels you establish to help you get the right device to the right user.

Access Consolidated reporting with telecom expense management

AT&T Global Mobile Management solutions include Telecom Expense Management (TEM) services, which consolidate, analyze and enable reporting on usage and spend*. TEM services include:

• Online reporting tools. Summary reports with drill-down views into countries, groups, users and devices to help you to identify trends, potential savings opportunities and excessive mobile activity.
• Rate plan optimization recommendations. AT&T compares actual usage data against available rate plan buckets to assess whether your Corporate Responsible Users (CRUs) are on appropriate rate plans, and, if not, recommend changes. AT&T also identifies inactive lines of service to help you decide whether to terminate them.
• Advice to Pay reports. AT&T:
  • Reviews carrier invoices to verify that orders and deactivations were provisioned by the local mobile service provider as you requested
  • Issues Advice to Pay reports
  • Escalates discrepancies to the local mobile service providers to facilitate your resolution of the discrepancy with the provider.

Ease carrier management with AT&T GMM (Enhanced) services

Global enterprises typically have multiple mobile carriers, which leaves you managing multiple relationships. AT&T GMM (Enhanced) includes strategic carrier management services, which include:

• Solicitation, on your behalf, of pricing proposals from in-country mobile providers
• Local mobile service provider evaluation and recommendations
• Pricing negotiation assistance
• CRU migration recommendations
• Coordination of any CRU migrations to the local mobile carriers you select

Increase insight, decrease in-house support demands

With AT&T GMM, you can increase visibility and control over your global mobile environment and potentially reduce in-house staffing demands while enabling your employees to get access to the mobile services and devices they need.

Find out more about other AT&T mobility services, including mobile device management, mobile security services and mobile application management.

*in supported countries

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Considerations for Telecom Expense and Carrier Management

There are many things to consider as you evaluate mobility management solutions. Here are some questions you should ask yourself:

How does your company currently enforce policies for procuring wireless services and devices?

When business operations span the globe, inconsistent procurement, approval processes and policies across mobile service providers, geographies and business units can delay mobile provisioning and raise the overall cost of obtaining wireless services.

AT&T GMM services can help you develop and maintain an online catalog of services, devices, features, and accessories to help you ensure that the right device gets to the right user. Standardizing ordering processes for supported countries can

• make your company’s mobility service and device rules and approval levels easier to enforce and costs easier to control.

Does your company have a way to accurately track and evaluate overall mobility costs and usage?

Local expense reporting, disparate accounting systems and inconsistent provider platforms, tools and billing formats all make it difficult to form an accurate picture of enterprise-wide mobility spending and usage.

With telecom expense management (TEM) services from AT&T GMM, AT&T consolidates, analyzes, and enables you to get reports on usage and spending across mobile carrier-supported countries to help you identify potential savings opportunities and optimize rate plans.

Is your company spending too much time managing multiple carriers bids, contracts and relationships?

Having employees in multiple countries usually means working with different local mobile service providers, since it is rare that a single provider can address all of the mobility needs of today’s multi-national companies.

Managing a multi-country/multi-provider environment can be complex, given bid management, contract negotiations and on-going management of resulting service agreements. Once service agreements are in place, additional complexities arise as each provider has different ordering procedures, pricing/currencies, billing formats, and support levels.

AT&T GMM (Enhanced) includes strategic carrier management services. AT&T acts as your agent to help manage the carrier engagement process, including soliciting and reviewing bids, evaluating providers and sharing recommendations with you, and providing you with pricing negotiation assistance.

How does your company manage the personal mobile devices employees use to access corporate applications and resources?

AT&T Global Mobile Management can increase your visibility and control over company-owned mobile devices by enabling ordering from a single catalog of services, devices, features, and accessories. The catalog reflects the rules and approval levels you establish, which can help you get the right device to the right user.

Designing your TEM or Carrier Management Solution

Once you determine that an AT&T Global Mobile Management solution is right for your organization, our mobility experts can help you select which offer best meets your mobility management objectives. The AT&T GMM design approach is focused on moving you from your current state, through transition and transformation, to lifecycle. AT&T will work to define an implementation timeline that helps provide clarity of scope and focus on a rapid implementation.

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Service Delivery for Telecom Expense and Carrier Management

A designated AT&T service manager will act as the point of contact for your company’s designated contact person during the term of the AT&T GMM agreement. He or she will work with your company’s contact to address your AT&T GMM service implementation, exchange information and reports, conduct quarterly review meetings, and handle other on-going AT&T GMM contract-related matters.

Transaction initiation and tracking

AT&T provides you with access to the GMM Platform web portal, to initiate and track qualified transactions with your local mobile service providers. These include new orders for service and equipment, change of service requests, and service termination and suspension requests.

Telecom expense management

AT&T GMM solutions provide you with consolidated reporting with Telecom Expense Management.  This includes:

• Rate Plan Optimization
• Zero Usage Disconnects
• Advice to Pay
• Management Spend Reporting

The following services are available with the AT&T GMM (Enhanced) offer:

Strategic carrier management

AT&T, acting as your agent, helps manage your relationships with local mobile service providers, including interacting directly with providers on your behalf to solicit pricing proposals and coordinate the CRU migrations you approve to preferred providers you select.

Incident management

AT&T also escalates, on your behalf, to the appropriate local mobile service provider:

• Qualified mobile network outages and other incidents impacting multiple CRUs
• Chronic or unresolved network issues

We also provide advance notification of planned network outages or upgrades to the extent such information is provided by the local mobile service provider to AT&T.

Customer Support

AT&T will provide the following transaction, incident and carrier management services with AT&T GMM (Enhanced):

• Escalations to the local carrier on network outage or other network-related issues that: impacts multiple CRUs or are chronic or unresolved
• Network or outage status reports as information becomes available from carriers
• Advanced notice of planned network outages or upgrades if information is provided to AT&T by your local carrier
• Escalations to the appropriate local carrier regarding any chronic deficiencies or issues with the execution of your transactions

With GMM, you will continue to utilize the local carrier to provide end user customer care support for CRU calls and issues, including support for individual CRU service questions and general “how to” inquiries.

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Start taking more control over your mobility environment today with AT&T Global Mobile Management. Contact your AT&T account representative for more information. Or contact us at: gmm@list.att.com.

IMPORTANT INFORMATION

Available only to eligible business customers with a qualified AT&T Global Mobile Management agreement. Services available only with respect to customer’s corporate-liable users (i.e., Corporate Responsibility Users or CRUs). Minimum 3 year term and 3,000 managed CRU lines of service are required. Services are subject to change due to factors such as changes in local law and lack of cooperation from local mobile telecommunication service providers. Services will be provided from the United States in most cases. For more details, see contract or contact an AT&T representative.