Siebel Solutions

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Now, more than ever, Siebel Customer Relationship Management (CRM) solutions from Oracle can make the difference.

By letting you know who’s buying your products, what they’re buying, how often, and from where, Siebel delivers a 360-degree view into customer behavior to help you generate revenue and loyalty. 

Rely on AT&T’s hosting and application management services for Siebel to give you:

• A fully managed solution that frees your staff from monitoring, maintaining and supporting Siebel applications
• A team of certified experts who know how to help optimize Siebel solutions to deliver the service levels and value across today’s mixed environments

A Decade of Experience   

Getting the most from your Siebel solution takes seamless coordination among the applications and business processes that drive your customer-facing operations:  marketing, sales, delivery, support, service and beyond. 

That’s a large, complex and time-consuming integration project for your in-house staff, including IT resources and the business managers in each operational area.

With 10 years of experience supporting customers who use Siebel, AT&T knows how to make the most of the people, processes and technology involved in any Siebel solution.

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Responsibility from End to End

Your end-to-end solution from AT&T includes hosting, application management and support, backed by comprehensive service level agreements. We take full responsibility for managing the entire application lifecycle and for every layer of the infrastructure, from network through application. 

We focus on three key areas:

1. Getting your system running. Starting with a new implementation or migration from another environment is never easy. We use our experience to speed time-to-production and optimize your Siebel applications for  your business benefits and return on  investment.
2. Day to day management. To help prevent performance problems, we monitor and manage systems, networks, applications and interfaces 24x7x365.  It’s all coordinated by your designated support team, available around the clock to respond to issues and help keep users productive and customers happy.
3. Change management and ongoing maintenance. To ease change and help you take advantage of new features as they become available, we document change management processes and apply the patches, fixes and updates that make sense for your business. 

Availability and Customer Satisfaction

We host your Siebel applications in AT&T’s world-class data centers. That helps you avoid the cost and complexity of building and managing your own infrastructure. And you benefit from AT&T’s robust, reliable global infrastructure and network.

Our network, operating at 99.9% availability, is built to handle the high bandwidth requirements and transaction volumes of the most demanding applications and user populations.

We deliver applications on the AT&T Synaptic Infrastructure, a utility computing platform for prompt scalability during peak demands.

It all adds up to keeping service levels and customer satisfaction high.

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• • A global, world-class infrastructure and network from AT&T
  • Continuous monitoring of operations and application performance
  • Documented change management and patch management, fixes and updates
  • 24x7 support, flexible pricing plans, predictable monthly costs and options for remote hosting and management
  • A single point of contact with designated account executive

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• Tap technical and functional expertise in Siebel and Oracle to optimize CRM applications for the most value
• Rely on AT&T’s 10 years of experience managing enterprise applications in mixed software environments
• Take your solution further thanks to our core competency in mobile applications for contact management, lead management and more
• Keep users productive and responsive to customers’ with 99.9% availability, backed by service level agreements
• Scale quickly to meet changing application demands
• Reduced complexity of your hosting, application management and support with a solution from one source
• Gain time to focus on using customer information for competitive advantage
• Work with a dedicated account lead who understands your business processes and technology

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