SAP Solutions

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SAP solutions are built to empower every aspect of your business—but you need the right expertise to release that power. AT&T, an SAP Certified Hosting Partner, drives your business forward with comprehensive managed hosting services, in which we...

• Get your software up and running smoothly and quickly, whether it's a fresh installation, an upgrade or a migration from another environment
• Host SAP applications in a secure, world-class AT&T data center - in the U.S. or abroad
• Proactively monitor and maintain applications and interfaces
• Optimize SAP application performance to improve business processes
• Provide a single point of contact to manage all services and spot opportunities for improvement

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AT&T Managed Hosting for SAP

AT&T accepts full accountability for your application infrastructure, from hardware provisioning and management to database support, in 24 x 7 world-class data centers in the U.S. or abroad. We will:

• Monitor and manage your network, database and operating system
• Maintain and manage hardware
• Perform backups and restores
• Monitor system performance and manage capacity
• Provide security at all levels to help safeguard your systems and data
• Validate controls and safeguards via independent audits, e.g., SAS 70 Type II

AT&T Application Management for SAP

By offloading daily application management tasks to AT&T, your staff can focus on what’s important for advancing your business. We will:

• Install, upgrade or migrate SAP
• Monitor your applications to maintain optimum performance
• Apply Online Service System (OSS) Notes, hot packs and support packs
• Administer SAP technical Basis services to support your NetWeaver applications
• Provide 24x7 support for the production environment
• Deliver service level agreements for 99.5% availability

AT&T Evaluation and Implementation Hosting for SAP

Move quickly toward a highly available, secure and stable SAP production environment by taking advantage of an instant infrastructure at a predictable price and timeline. Throughout the process you work with a client care representative who helps you avoid issues and maintain momentum.

Evaluation hosting gives you a ready, workable option for:

• Evaluating SAP software to accelerate the selection process
• Getting a proof-of-concept before proceeding with a full SAP rollout
• Testing new SAP applications and third-party integration points in a secure environment before moving into production

Then, implementation hosting lays the foundation for the next critical step in a successful SAP rollout… quality assurance. Using AT&T’s pre-production environment, in as little as three weeks you can spot performance and availability issues before they impact user productivity.

The SAP Modules AT&T Hosts, Manages and Supports:

• SAP R/3 and mySAP.com
• SAP ERP Central Component (ECC) 5.0 and ECC 6.0
• SAP Business Suite
• SAP NetWeaver

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• Immediate SAP expertise available 24x7x365
• SAP Certified Hosting Partner
• Dedicated account lead who understands your business processes and technology
• Proven methodologies for installing SAP to avoid downtime
• Flexible monthly costs and scalability
• Proactive maintenance and monitoring
• Access to the AT&T Managed Application Services Tool^SM for monitoring application performance at a glance, generating reports, and tracking the status of changes and cases
• Managed hosting from data centers in the U.S. and abroad

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• Take advantage of predictable costs with a fixed monthly hosting fee—no surprises
• Choose what’s right for your business with our flexible service options
• Help ensure that users stay productive by maintaining high availability of SAP systems
• Tap into hard-to-find expertise, offload time-draining tasks and avoid the need to hire or train staff
• Reduce your total cost of ownership; save on additional hardware investments, computing capacity and technical staffing
• Avoid unscheduled downtime and unplanned maintenance

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• Ariba Solutions

The whole idea behind using Ariba's spend management applications is to wring the most from every dollar.

• ATG Solutions

Why worry about the availability and performance of your online revenue channel? AT&T offers hosting and application management services for ATG software so you can focus on winning customers and selling products.

• Hyperion Solutions

Many companies rely on Oracle Hyperion financial planning and management software to unlock the hidden value of information in ERP systems – and to gain financial visibility to lead their companies into the future.

• IBM WebSphere Application Server Solutions

AT&T's services for IBM WebSphere Application Server (WAS) help you build, run, integrate and manage dynamic web applications – websites, intranets, and extranets – that adapt quickly to business change.

• IBM WebSphere Commerce Solutions

Make the most of your IBM WebSphere® Commerce software and keep it running at its peak by relying on the application management expertise of AT&T, an IBM Premier Business Partner.

• Microsoft Exchange Solutions

Using Microsoft® Exchange as a foundation, AT&T applies the know-how, resources and tools to manage and maintain your enterprise messaging system for you.

• Microsoft Office Communications Server Solutions

With the unified communications capabilities of Microsoft Office Communications Server 2007, the walls dissolve between telecommunications and computing, allowing workers to check messages and stay in touch more simply and easily—and with more control.

• Microsoft SharePoint Solutions

AT&T can implement, host and manage Microsoft® Office SharePoint Server 2007  for you cost-effectively.

• Oracle Solutions

For great performance from Oracle enterprise resource planning (ERP) applications, take advantage of comprehensive services from AT&T – an Oracle Certified Advantage Partner.

• PeopleSoft Solutions

Why get bogged down managing your PeopleSoft applications internally? From over a decade of experience serving PeopleSoft clients, examining their systems and solving their problems, AT&T’s specialists know PeopleSoft inside and out.

• Siebel Solutions

AT&T's services give you all the benefits of using Siebel CRM software without the hassles and headaches of managing it yourself. We’ll act as an extension of your IT staff to manage and support your Siebel software quickly, efficiently, painlessly and economically.