PeopleSoft Solutions

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Why get bogged down managing your PeopleSoft applications internally? From over a decade of experience serving PeopleSoft clients, examining their systems and solving their problems, AT&T’s specialists know PeopleSoft inside and out.

Offloading to AT&T your PeopleSoft management and troubleshooting frees your staff to add innovations. Enrich profits. Wow customers. Or any number of things that help advance your business.

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AT&T will be your trusted provider at every phase of the application lifecycle. We can:

• Get your PeopleSoft software up and running smoothly and quickly, whether it’s a fresh installation, upgrade or migration from another environment
• Host and support PeopleSoft applications in our secure, world-class data centers
• Provide functional support to address “How do I?” questions and relieve end-users from determining whether an issue is caused by technical, data, interface or other system factors
• Proactively monitor and maintain applications and interfaces for a predictable high level of system performance
• Give you a single point of contact through our unique customer service model to manage your services, resolve issues and spot opportunities for improvement
• Offer a view into your solution’s performance via a customer tool on the award-winning AT&T BusinessDirect® portal
• Provide 24/7 global support
• Keep an eye on your system’s performance continuously via custom application monitors
• Apply patches, fixes and updates
• Develop, monitor and manage interfaces
• Deploy new features quickly, at reasonable cost, so your system stays effective and current
• Extend the capabilities of your PeopleSoft applications through customizations, integration other applications or interfaces with third parties
• Supply efficient, timely business process outsourcing (BPO) for payroll and payroll tax using your PeopleSoft Human Capital Management application—including flexible services and predictable, affordable pricing
• Offer flexible pricing options for technical, functional and enhancement support
• Provide service level agreements on availability, response time, problem resolution or other processes critical to your business

The PeopleSoft Modules AT&T Hosts, Manages and Supports:

• PeopleSoft Enterprise Human Capital Management (HCM)
• PeopleSoft Enterprise Financial Management
• PeopleSoft Enterprise Supply Chain Management (SCM)
• PeopleSoft Enterprise Customer Relationship Management (CRM)
• PeopleSoft Enterprise Performance Management
• PeopleSoft Enterprise Supplier Relationship Management (SRM)

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• Immediate PeopleSoft expertise available 24 x 7 x 365
• Dedicated account lead who understands your business processes and technology
• Flexible monthly costs and scalability
• Functional help desk staff with industry expertise
• Proactive maintenance and monitoring
• Managed hosting with optional utility computing on the AT&T Synaptic Infrastructure^SM
• Business process service level agreements available
• Design and build services for seamless solutions; complete integration with front- or back-office systems
• Continuous guidance on application functionality and operations based on your unique business needs
• Business process outsourcing for payroll using your PeopleSoft application
• Subscription service available for PeopleSoft HR and Payroll licenses when you outsource your payroll processing and managed hosting to AT&T

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• Gain improved system performance and utilization
• Focus on your business – not on system issues
• Tap into special expertise, offload time-draining tasks and avoid the need to hire or train staff
• Reduce your total cost of ownership; save on additional hardware investments, computing capacity and technical staffing
• Enjoy quick time-to-benefit with easy installation and rapid deployment of pre-tested and pre-patched applications

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