IBM WebSphere Commerce Solutions

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Rated #1 for both B2C and B2B eCommerce by Gartner, IBM WebSphere® Commerce software helps your customers, vendors and others do business with you when they want…where they want… and how they want.

But do you have the right skill sets to support the software and keep it running at its peak? Do you have the right infrastructure to handle the system, no matter how business fluctuates? You can turn with confidence to AT&T, an IBM Premier Business Partner.

Our solutions for IBM WebSphere Commerce let you offload the never-ending task of keeping your system in tiptop shape. Our certified WebSphere Commerce professionals will monitor and fine-tune your website around the clock for superior performance and uptime. With our help, you can get excellent value from your software investment and focus your resources on strategic business initiatives.

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Managed Application Services

Acting as an extension of your staff, AT&T provides ongoing management of your WebSphere® Commerce application to prevent costly downtime, maintain a reliable online presence and ensure that your site survives and thrives. Our services include:

• Dedicated support from a team of named resources who support your application needs every step of the way, 24x7x365
• Custom application monitoring on the performance of your application as well as the availability of third-party services integrated into it
• Application management to take care of daily tasks that would otherwise divert your IT staff, including catalog management, troubleshooting, building and deploying new code releases, and database administration
• Application maintenance of WebSphere Commerce, including proactive monitoring, minor enhancements, content pushes, patches and fixes, and reporting
• Security administration management to help enhance the security of your system, including adding new users, checking access logs and notifying you of attempts at inappropriate access

Choose the service level right for you:

• Standard Service is built for those who already have the resources in-house to manage the application.
• Premium Service provides complete application support of WebSphere Commerce, freeing your resources to focus on more strategic initiatives.

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• IBM Premier Business Partner
• Application management and managed hosting
• Proactive application monitoring
• 24 x 7 x 365 application support
• Utility computing on the AT&T Synaptic Infrastructure^SM
• Dedicated customer support
• Single point of contact and accountability

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• Improve your customers’ experience by increasing reliability, availability, scalability and site performance
• Complete upgrades, patches and fixes quickly and affordably
• Avoid large upfront investment and save on total cost of ownership
• Improve users’ experience with your site
• Easily adjust to traffic fluctuations and peak demands
• Resolve problems and get fast response by working with a single point of accountability
• Reduce resource constraints and save IT time

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