Ariba Solutions

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The whole idea behind using Ariba's spend management applications is to wring the most from every dollar. And that means tapping the right expertise to manage and support the software and help ensure it is fully integrated with vendors, finance and human resources.

When you turn to AT&T, a team of experienced Ariba professionals, including functional specialists, solution engineers and application specialists, provides functional end-user and application management support around the clock.

We handle monitoring and maintenance, help you run scheduled and ad hoc reports, interface with your bank’s data processing center and carry out other tasks that bring you maximum benefits. Our Ariba engineers have the necessary JavaScript, AML and TIBCO skills to both maintain and enhance your Ariba spend management solution.

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Overview of AT&T’s Ariba Services

End-User Help Desk Support

• Answer common end-user usability questions that are quickly resolved, such as basic “how-to” navigation, password resets or “I need help, my expense report did not process.”

Application Management

• Handle catalog management and supplier enablement
• Do bulk data loads for Ariba Analysis, Ariba Contract Workbench and Ariba Contract Compliance
• Monitor and manage purchase cards (P-cards)
• Address failed or stuck orders

Application Operational Maintenance

• Provide 24 x 7 application support
• Debug AML, Java or TIBCO sheets
• Migrate code between environments
• Troubleshoot interface issues
• Apply individual client hot fixes
• Provide application logs and proactive application monitoring

AT&T’s Ariba Application Expertise

Ariba Analysis™

Ariba Category Manager™

Ariba Contract Compliance™

Ariba Category Procurement™

Ariba Travel and Expense™

Ariba Enterprise Sourcing™

Ariba Contract WorkBench™

Ariba Buyer™

Ariba eForms™

Ariba Invoice™

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• 24-hour functional end-user and application management support
• Documentation of client system and business processes to guide support team
• Proactive monitoring to identify problems requiring troubleshooting
• Client tool (MAST^SM), accessible through the AT&T BusinessDirect® portal, for monitoring application performance, generating reports, tracking the status of changes and cases and communicating with your support team
• Optional flexible pricing model for functional support

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• Immediate Ariba expertise available around the clock, so problems are addressed promptly
• Avoid application downtime so transactions are completed on schedule and productivity remains high
• Spend no more than you need for support by selecting the right level and adjusting as necessary
• Simplify problem resolution by working with a single point of contact for functional questions

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