Application Support
Every second your website is down or acting sluggish robs you of untold business and cash. Besides losing sales – and customers, who may never return to your site after a bad experience – your costs are higher for every transaction that shifts to your call center. Even if you don’t sell products over the web, poor performance hurts if you offer self-service tools or communicate with customers online.
And then there’s the expense of solving the performance problem, especially if no one’s sure who’s responsible for finding and fixing it.
AT&T’s suite of web application support services identifies problems proactively, before they affect your bottom line, and helps ensure that your site performs at its peak – handling traffic and demands placed on it from anywhere around the world.
Load Testing
Load testing checks your website’s performance by simulating multiple users accessing it from points around the globe. AT&T uses an objective and professional load testing technology to:
- Validate your application’s ability to support defined levels of use
- Determine at what point your application, infrastructure, and bandwidth will hit the breaking point
- Define performance standards under varying user loads
- Benchmark the performance of your site to your competitors
- Develop web solutions that promote a positive end-user experience.
QA Testing
AT&T's quality assurance testing services are designed to help you develop applications with near-zero defects by using an independent verification and validation process. You'll gain insight into:
- How well the whole system executes its functions
- Whether interaction between objects is accurate (for example, verify that a text box is enabled when a checkbox is selected)
- Critical bugs that may have gone undetected
With QA Testing Services from AT&T, you can:
- Help reduce costs by outsourcing the QA function
- Offload a mundane function and redirect resources to strategic initiatives
- Avoid costly corrections by identifying defects or critical bugs early in the development cycle
- Gain neutral, third-party validation and verification of your code
Monitoring Service
We keep a watchful eye on your website or application to track how well it’s performing. From intelligent monitoring nodes around the world we can:
- Measure uptime
- Assess the performance of non-transactional websites outside firewalls
- Verify that applications are available and performing transactions properly
- Monitor web services and associated transactions for service-oriented architecture or mash-up implementations
We alert you instantly when demands exceed thresholds you define, and we provide daily or weekly reports outlining global uptime and performance metrics. Our service supports the most complex web transactions, including Rich Internet Applications (Web 2.0., Ajax) and delivered applications and plug-ins, such as Java applets, downloadable executables and flash.
Troubleshooting & Optimization
When your web-based eBusiness application is “experiencing technical difficulties,” AT&T can apply its thorough troubleshooting and optimization service to identify the cause, following a proven, systematic process. We then recommend the fixes that will improve the efficiency of your application by repairing, upgrading, or consolidating your software.
Your application is probably ready for a checkup and subsequent tune-up if it:
- Suffers from sporadic performance degradation
- Requires frequent restarts and patches
- Wasn’t designed to handle its current growth in traffic
Maintenance Services
Maintaining your online application’s performance is a matter of staying close to the issues, keeping up with the latest technological advances and getting ahead of potential problems. We go beyond routine maintenance, constantly fine-tuning and enhancing your application so it delivers what you need, when you need it.
As part of AT&T’s maintenance service, clients can access our “Enhancement Tracker” workflow tool, which we carefully map to your business processes. Check the status of work, run reports, audit the time and date of actions, and enter requests directly – asking us to create a new web form, for example – and get quick estimates from our developers on time and costs involved, so you can choose to either move ahead or cancel. If you approve the request, it goes into the development queue and on to packaging, staging, testing and deployment… allowing new features to be up and running quickly.
- Load Testing: Validate that your web application’s performance meets your goals
-
QA Testing: Ensure that the product or software
application does what it is supposed to
- Website and Application Monitoring: Receive alerts if the user’s experience falters, and get reports on uptime and performance
- Troubleshooting & Optimization: Through diagnosis and remedies, overcome performance problems
- Maintenance: Offload the chore of keeping your application finely tuned
- Identify website performance problems proactively before they affect your bottom line
- Help reduce costs, avoid expensive corrections, and offload mundane tasks by outsourcing the QA function
- Gain the independent validation of your website performance from the end-user perspective
- Free your IT staff to focus on strategic business goals
- Tap into a team of highly skilled, multi-disciplined web maintenance professionals
- Eliminate knowledge gaps caused by employee or vendor turnover
- Resolve issues with outdated technologies, legacy systems and customized software code
- Enable new features to be up and running fast with the Enhancement Tracker tool
How Can We Help You?
- E-mail Us
- Call Us at 888-245-7874
