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Toll-Free Service: Simplify Customer Communications with 800 Numbers
When your goal is to get customers to call your business, it's important to make contact as easy for them as possible. Toll-free services help extend your business's reach and enhance customer service for your existing user base by encouraging customers to call using an 800 number.
There's no limit to the reasons why a business wants customers to call, but a few include:
- Purchasing a product
- Contacting customer service
- Checking a bank balance
- Refilling a prescription
- Reporting a service disruption
- Changing an insurance policy
- Voting for a reality show contestant
By offering a toll-free number, you're letting customers know that they are important to your business no matter what reason they have for calling.
Choose from flexible toll-free solutions
AT&T offers a robust portfolio of toll-free voice services that make it easier than ever for your customers to reach you. With multiple service options to choose from, you can create a toll-free service plan specifically tailored to your company's needs.
With toll-free service from AT&T:
- U.S. and Canadian callers can reach you using toll-free numbers linked to your existing local telephone number (switched access) or a dedicated nodal circuit.
- People in other countries can call using international toll-free numbers, making it easy for global customers to reach you, place orders or access your customer service centers in the U.S.
- Using AT&T Global Inbound Service, you can route calls to contact centers around the globe to deliver seamless 24-hour, around-the-clock support.
Expand your reach with toll-free service
In these busy times, convenience is precious. AT&T toll-free service not only makes it easier for customers to call, it also helps employees, suppliers and representatives call your office more conveniently and cost effectively, 24 hours a day.
You can depend on the AT&T global network, which provides toll-free access from approximately 130 countries. The AT&T domestic digital voice and data network covers more than 300 million people and carries 18.7 petabytes of data traffic on an average business day.
800 Service Considerations
When considering a toll-free service for your business, there are several things to think about and discuss with AT&T to help you plan the optimal solution:
How many calls a day do you expect?
You'll want to think about whether you need a dedicated T1.5 line for large call volumes.
Will your callers just be in the U.S., or do you need international reach?
AT&T offers several options for domestic U.S. calling, depending on your call volume. One solution uses a toll-free number or numbers linked to your existing local telephone number. Another choice uses a direct-connect nodal service that terminates on a dedicated T1.5 line.
If you need international callers to reach you, think about whether you want a single toll-free number that works from the U.S. and internationally, or separate numbers for each country.
What countries do you need to support?
You can choose international toll-free service from a single country or from up to approximately 130 countries.
Do you need 24x7 coverage?
If so, you may need call centers in different time zones. You'll want a solution that routes calls to various call centers depending on business hours.
Do you need to network and integrate your customer service or support operations globally?
Learn more about AT&T Global Inbound Service.
Do you need a solution with advanced features for routing, announcements, redirection and special controls?
Learn more about our Toll-Free Advanced Features.
Designing your Toll Free Solution
AT&T experts will work closely to help you plan, design and configure the optimal toll-free service for your business. We'll use a checklist to help uncover all your needs and design a solution you can count on for a flexible solution that adapts to the way your business operates.
Service Delivery for Toll Free Services
AT&T will coordinate your complete installation, working with you from beginning to end, to help ensure your toll-free service is up, tested and running smoothly.
We use Service Level Agreements (SLAs) to formally define your installation and availability.
800 Service Customer Support
AT&T Network Management tools can help monitor, analyze and control toll-free networks so you can manage them effectively and optimize your toll-free applications. For example, you can:
- Analyze call date, time and duration
- Manage your networks with detailed reporting
- Use real-time monitoring tools and controls
- Make quick changes on your network