Contact Center Solutions

Design your Call Center for Return on Investment (ROI).

AT&T Contact Center Solutions: intelligent call routing with a human touch

Build a foundation for customer loyalty. Our Contact Center Solutions are designed to efficiently connect people with the service and support they need, while also helping you minimize costs. We can help you plan, deploy and manage a call center solution that provides:

  • Streamlined, efficient call routing
  • Industry-leading customer service with minimal investment in infrastructure
  • The technology to connect with customers across multiple channels, including phone, chat, email and video
  • The flexibility to adjust your contact center agent population on demand
  • A smooth transition from your current network architecture

Strengthen customer service and reduce costs

Deploy your contact center on a network that’s built for speed and reliability. By choosing AT&T, you’ll get the simplicity of dealing with a single, industry-leading communications provider as well as the ability to seamlessly scale your solution as your company grows.

Contact Center Consulting

Build your business by serving customers better.

Align your call center with your organization’s goals. AT&T Contact Center Solutions are highly customizable and have the ability to integrate with our other core services, such as:

AT&T IP Flexible Reach

Consolidate voice and data on a single network by using this session initiation protocol (SIP) trunking service that can help you:

  • Simplify network management
  • Reduce costs by relying less on physical infrastructure
  • Efficiently distribute calls via flexible SIP voice transport
  • Dynamically adjust bandwidth to keep up with fluctuations in call volume

AT&T IP Toll-Free

Enhance your contact centers with toll-free calling by using this versatile, easy-to-manage Voice over Internet Protocol (VoIP) solution that can help you:

  • Intelligently route and manage calls
  • Balance call traffic during scheduled time periods or unexpected events
  • Improve customer service by providing agents with detailed call information
  • Equip agents with web-based customer service tools like email and chat

AT&T Network-Based IP VPN Remote Access Services

Broaden the reach of your contact center by utilizing this highly secure virtual private network (VPN) to:

  • Support critical data and web-based applications
  • Extend customer service operations to home and satellite offices
  • Enhance business continuity by connecting customers to secondary sites should a main call center experience issues

Choose the contact center platform that fits your business

While contact center deployments vary widely, most are based on one of the following
AT&T-managed platforms:

Hosted (multi-tenant)

  • Hosting on shared equipment in a highly secure AT&T Internet Data Center
  • Network-based Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) features

Hosted (dedicated)

  • Exclusive, single-tenant hosting in a highly secure AT&T Internet Data Center
  • Network-based Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) features


  • A dedicated, premises-based solution that’s built around a customers’ existing ACD and IVR requirements

Customize your contact center’s capabilities

Enhance your contact center with a range of additional features, including:

  • Optional language applications to quickly route and manage calls
  • Customer experience management (CEM) tools to connect with customers via phone, chat, email and video
  • The flexibility for contact center agents to work remotely
  • Customizable web-based monitoring and reporting tools
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Case Studies

  • ICE Connects Clients to a World of Travel and Leisure

    A global network efficiently connects this fast-growing company with an ever-changing clientele of timeshare owners, loyalty club members and leisure travelers. The ebbs and flows of its web traffic are managed with the help of a cloud-based solution.




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