Unified Communications Consulting

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UC Consulting from AT&T: Your Trusted Advisor for Unified Communications

Your company is adopting unified communications (UC) to help increase productivity, accelerate business processes and improve collaboration. The migration to UC is complex and should be approached within a structured framework that helps you make a successful transition.

Trusted advice and guidance for every step of your unified communications implementation.

Going it alone by using overtaxed or undertrained knowledge workers may not help you identify enough of the critical plan. That's why you need a trusted advisor with the skills and experience to plan and integrate a UC solution that helps meet today's needs and provides a roadmap for the future. AT&T experts can help you design a comprehensive plan that includes elements such as:

  • Strategy and planning roadmaps
  • Technical architecture to support the plan
  • Technology acquisition, re-use and optimization assessment
  • Deployment and lifecycle governance

Creating a unified communications roadmap

Your successful UC implementation begins with strategy and planning that can help you:

  • Identify success factors
  • Choose solutions that align to your needs
  • Determine cost savings opportunities
  • Justify UC investments to gain executive sponsorship
  • Integrate disparate and multivendor technologies

The planning process includes discovering current and future organizational, business and technical requirements, financial constraints and risk tolerance.

Helping you architect a unified communications solution

It is critical to understand how UC elements, including technologies from various vendors, integrate to form a cohesive architecture.

You may have experts in discrete areas, like messaging or IP Telephony, but do they know how to integrate the solutions seamlessly? Consulting services from AT&T offer expertise in integrating UC components across computing and telephony devices, data center, and wireline and wireless networks.

Our senior-level systems integration experts have years of production experience in multivendor environments. Because our approach is vendor-agnostic, we help design the best architecture to meet your needs.

Managing and optimizing unified communications

With all the integration required, UC deployment is a complicated process. An experienced program manager can serve as a single point of contact to help coordinate the various resources for planning, design and governance.

What if your UC solution is in place, but employees aren't fully using it? Consulting services from AT&T offer programs including training and videos that help reduce the learning curve and encourage work teams to embrace UC. Our consultants can further help you discover ways to improve the impact of your UC deployment.

Depend on consulting services from AT&T

AT&T consultants have deployed some of the largest and most complex infrastructure solutions on record. Our standardized methodology helps us provide consistent, quality service.

Every UC solution is different, but AT&T consultants have the training and experience to handle them. They have earned more than 4,600 advanced industry certifications and authored many publications.

Learn more about consulting services from AT&T and the complete UC portfolio: Collaboration, Conferencing, Messaging and Telepresence.

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Consider

When you're implementing a unified communications solution, here are some things to consider:

The reasons for choosing unified communications

Companies choose unified communications to help increase collaboration and business productivity. Consider an unbiased approach to evaluating your specific needs to maximize existing investments and incorporate new technology where you need it.

Creating economies through shared services

Consulting services from AT&T can help you navigate technology standards and the products available, and assist in providing the best solution. We can help you realize the promise of UC in a cost effective and step-wise manner, which may include integration of various solution alternatives.

Levels of ubiquitous access

UC applications are available over desktops, virtual desktops, and laptops, as well as smart phones that are tethered, WLAN- or 3G/4G-enabled. The architecture and mix of products and services required to leverage UC will be highly dependant upon the target user communities and the devices they use to do their jobs.

Integration creates different support requirements

Although you may have experts in individual technologies, they may not understand how to integrate or support all the various components. Our UC Strategy team assesses existing communication systems, captures your future requirements, and develops the business case to prioritize potential solution and support alternatives.

Deployment approaches

Consulting services from AT&T can help you understand if your organization would be best served with a hosted, on-premises or hybrid solution. Our UC strategy and roadmap service provides a complete strategic plan, tailored to your specific environment.

Reaping the benefits of UC

UC can increase the efficiencies of virtual teams and break down potential communication barriers, improving the quality of day-to-day communication. AT&T has programs to help increase adoption of new technology. We offer invaluable tools and support to help you communicate the benefits of UC across the organization, as well as to customers, partners and suppliers.

Design

AT&T offers independent and holistic consulting services that will benefit your business by assisting with the design and development of:

  • A comprehensive UC strategy that helps accelerate decision making, maximizing business benefits
  • Vendor-agnostic product evaluations and recommendations that help to ensure the design meets your organization's specific requirements
  • Well documented, phased migration approaches that can maximize existing investments in messaging, voice and supporting infrastructures
  • Migration planning for next generation architectures that help keep your business one step ahead

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To learn more about Unified Communications and other Consulting Services from AT&T, contact us today.

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