AT&T UC Services

UC and Telephony: Together in the Cloud

Do your employees log into one system for e-mail, another for IM and another for conferencing? Do they access multiple voicemail boxes for messages? Do they miss or drop calls as they move between wired and wireless environments?

If so, you need AT&T Unified Communications Services (AT&T UC Services). As part of the AT&T UC portfolio, AT&T UC Services helps integrate multiple UC and telephony tools with presence behind a single user interface. As a cloud-based, UC as-a-service offering, AT&T UC Services also greatly simplifies how you deliver communication and collaboration solutions to your enterprise.

Simplify with UC Services

Instead of using on-premises equipment to support core unified communications and telephony services, access AT&T UC Services to help you:

• Decrease capex with a per-user, per-month service fee
• Reduce deployment delays
• Deliver UC and telephony capabilities on a consistent platform
• Free your internal staff from infrastructure management and support
• Deploy and manage applications in the cloud, not on individual devices
• Use self-service tools for quick updates
• Leverage the availability and scalability of the AT&T network cloud

Increase productivity with a single interface

AT&T UC Services provides a single, easy-to-use interface to multiple tools. It includes AT&T Unified Communications Voice AT&T Unified Communications Voice (UC Voice), a feature-rich cloud-based IP telephony solution that delivers high-quality voice and UC features as-a-service, and AT&T Unified Communications Central^SM (UC Central), a downloadable UC client application.

AT&T UC Voice is a feature-rich, cloud-based IP telephony solution that provides easy-to-use, high-quality voice and UC features as-a-service. Taking advantage of the Cisco Hosted Collaboration Solution (HCS) platform, AT&T UC Voice can deliver these features and capabilities:

• A rich array of PBX/IP Telephony features
• IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP
• Single Number Reach on wired and wireless devices to reduce missed calls
• Voicemail and Unified Messaging to capture your voice messages and make them available via an email message
• Presence and collaboration to quickly locate and connect with contacts

AT&T UC Central is a cloud-based, downloadable UC client application for a selection of mobile devices, smart devices and PCs. It provides an easy-to-use dashboard for a consolidated view into multiple UC and IP Telephony tools. With a simplified way to bring disparate applications together behind a single user interface, AT&T UC Central can free you from building custom interfaces between these tools. It provides:

• A standard way to extend UC and telephony tools to the enterprise and mobile users
• A single log on and smooth multi-tasking between communication modes
• A consistent experience across select wired and wireless devices
• Tight integration with Microsoft® Outlook® and IBM Lotus Notes®

Working together, they provide one place to go for visibility and control over a range of capabilities:

• Presence
• Instant messaging
• Voice, web and video conferencing
• Email
• Unified messaging
• Voice calling
• Team collaboration
• Shared calendar access

Communications Enabled Business Processes can further improve the benefits of UC by integrating UC solutions with your critical business processes to enable real-time interactions and accelerate decision making.

Transform the way you do business with AT&T UC Services.

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Expand access to wired and wireless devices with UC as a Service

AT&T UC Services supports multiple devices and a range of platforms, operating systems and carriers, so you can:

• Deliver services to select PCs and tablets, IP Phones and smartphones¹
• Access consistent UC and voice features in the office or on the move
• Experience full application functionality across devices
• Seamlessly support collaboration services with a single user interface to access voicemail and unified messaging, presence and conferencing
• Reduce missed calls and phone tag with Single Number Reach

Benefits of UC: Enhance investment protection with UCaaS

AT&T UC Services can support integration with new and existing UC and telephony applications, legacy PBX voice platforms and hybrid cloud/on-premises solutions.

Learn more about how AT&T UC Services, including AT&T UC Voice and AT&T UC Central, can bring the power of the cloud to your UC and telephony solutions.

¹Includes Windows-based PC desktops and tablets and BlackBerry smartphones.

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Consider

Here are some questions to think about as you make your decision about the benefits of UC Services:

Do you have a mix of disparate UC and telephony solutions?

It's difficult to provide the seamless experience users want between tools without a complex and costly integration project. AT&T UC solutions integrate multiple UC and telephony tools with presence behind a single user interface and AT&T UC Services makes those combined tools easily accessible through the AT&T cloud.

Are users demanding anytime, anywhere access to d UC voice services?

Employees want access to UC solutions and voice services via any device, without sacrificing functionality. They also want a single place to manage the multiple applications they work with on a daily basis.

The flexible user interface provided by AT&T UC Central, a UC client application for UC Services, can deliver core UC and telephony services to a range of wired and wireless devices, so users can access a consistent set of core features in the office, at home or away. They can also easily move between communication modes – from a chat or call with one person to a collaborative web conference with many.

Is your staff devoting too much time to infrastructure management and support?

On-going infrastructure management tasks can keep your staff away from strategic activities. With AT&T UC Services, AT&T manages, updates and supports the network, server and storage assets that deliver cloud-based UC and voice services to your organization. You can also choose a hybrid solution of on-premises and cloud services.

Is investment protection a priority?

No one wants to endure a rip-and-replace migration. To minimize disruption, UCaaS helps you leverage existing investments in UC and telephony tools, as well as legacy PBX voice platforms.

Design

AT&T UC consulting services can support your transition to cloud-based services – from defining a vision and requirements, evaluating solutions and creating a roadmap, to developing a business case, preparing a financial ROI analysis and planning for continuous improvement.

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Service Delivery

To help you implement your UC Services solution via the AT&T cloud, without the usual procurement and deployment delays, we provide you with:

• A project manager for a single point of contact
• Access to a globally experienced and readily available technical staff
• A single number to call throughout implementation
• Per-seat, per-month pricing

Customer Support

After managing a broad range of UC implementations for many customers, you can feel confident in our ability to support your AT&T UC Services solution. We can free your staff for other activities by providing:

• A single point of contact for customer support
• 24x7x365 network, server and storage management
• A dedicated help desk
• Proactive and reactive support and problem resolution

In addition, the AT&T UC Services Support Center portal helps you:

• Download software quickly
• Tap into administrator resources, documentation and FAQs
• Initiate a chat with the experts
• Submit a support request
• View service alerts

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Start unifying your UC and telephony solutions in the AT&T cloud today.