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AT&T UC Services

Unified communications and telephony: Together in the cloud

UC and Telephony: Together in the Cloud

Simplify how you deliver real-time communication and collaboration solutions to your enterprise. Log into one system for e-mail, IM and conferencing. Consolidate voicemail boxes and stay on calls that move between wired and wireless environments. As a cloud-based, as-a-service offering, AT&T UC Services integrates multiple UC and telephony tools with presence behind a single user interface. Based on the Cisco Hosted Collaboration Solution (HCS) platform, AT&T UC Services provides high-quality voice and UC features via the AT&T cloud.

UC Voice

Bring voice and UC features together in new ways and to new places. Choose from a variety of AT&T UC Voice bundles to get the mix of features you need.

AT&T UC Voice with Cisco Jabber

Offered as a service from the AT&T cloud, AT&T UC Voice with Cisco Jabber combines IP telephony tools with a range of unified communication features in one offering. The Cisco Jabber downloadable UC client app provides features such as voice calling, presence, chat, voicemail and point-to-point video.

Support real-time interactions across business processes

AT&T UC Services provides enhanced visibility and control over a range of UC and telephony features and applications across many functional areas for smooth communication and collaboration between coworkers, partners and customers.

Product development. Merge the efforts of widely dispersed teams in a video conference where they can review designs and make changes on the spot to speed time to market.

Sales and marketing. Host a web conference for internal and external teams for training, demonstrations and planning for joint go-to-market activities.

Customer service. Enable customer care agents to see the presence status of key decision makers to escalate a troubleshooting session from a voice call with one to an audio conference and with many to speed problem resolution.

Operations. Communications-enable business processes across the enterprise to accelerate operations -- from supply chain management and manufacturing to order fulfillment and human resources -- while helping to reduce travel costs and meet green initiatives.

Tap into UC expertise

AT&T UC consulting services can support your transition to cloud-based services – from defining a vision and requirements, evaluating solutions and creating a roadmap, to developing a business case, preparing a financial ROI analysis and planning for continuous improvement.

A single place to go for multiple tools

AT&T UC Services includes AT&T Unified Communications Voice (UC Voice), a feature-rich IP telephony solution. AT&T UC Voice can integrate with some of today’s most popular UC client applications. These various clients can provide a single user interface with an easy-to-use dashboard for a consolidated view into multiple tools, including:

  • Presence
  • Instant messaging
  • Voice, web and video conferencing
  • Email
  • Unified messaging
  • Voice calling
  • Team collaboration
  • Shared calendar access

Simplify access with UC Services

Instead of logging into and out of multiple tools to get their work done, employees in the office or on the move can benefit from:

  • A single log on for uninterrupted workflows
  • A consistent experience and full functionality across select wired and wireless devices, including PCs and tables, IP phones and smartphones
  • Smooth multi-tasking between communication modes
  • Tight integration with Microsoft® Outlook® and IBM Lotus Notes® to speed communication and collaboration

Ease cost and complexity with UC Services

Why use on-premises equipment to support core unified communications and telephony services? Cloud-based AT&T UC Services can help you:

  • Decrease CapEx with a per-user, per-month service fee
  • Extend UC and telephony capabilities to office and mobile workers on a consistent platform
  • Shift internal staff away infrastructure management and support
  • Deploy and manage applications in the cloud, not on individual devices
  • Use self-service tools for quick updates
  • Leverage the availability and scalability of the AT&T network cloud

Adopt what you want, protect what you have

Deploy new voice and UC features while leveraging previous investments. AT&T UC Services can support integration with some new and existing UC and telephony applications, legacy PBX voice platforms and hybrid cloud/on-premises solutions.

A single provider for voice services and UC

AT&T can provide a complete telephony and UC solution – from planning, implementation, application functionality and voice services, to network transport, security, monitoring & management, billing, customer care, delivery and ongoing support.

Learn more about how AT&T UC Services can bring the power of the cloud to your UC and telephony solutions.

Service Delivery

To help you implement your UC Services solution via the AT&T cloud, we provide you with:

  • A project manager for a single point of contact
  • Access to a globally experienced and readily available technical staff
  • A single number to call throughout implementation
  • Per-seat, per-month pricing

Customer Support for UC Services

After managing a broad range of UC implementations for many customers, you can feel confident in our ability to support your AT&T UC Services solution. We can help free your staff for other activities by providing:

  • A single point of contact for customer support
  • 24x7x365 network, server and storage management
  • Dedicated help desk to help desk support
  • Proactive and reactive support and problem resolution

In addition, the AT&T UC Support portal helps you connect with resources to:

  • Download software quickly
  • Tap into administrator resources, documentation and FAQs
  • Submit a support request
  • View service alerts
  • Move, Add and Change end user preferences
  • Access tools to help drive end user adoption

When you choose AT&T as your unified communications and collaboration provider, you benefit from our experience and expertise in enterprise-class network, cloud and hosting services, as well as a range of professional services to meet your IT needs.

Find out more about other AT&T unified communication and collaboration solutions, including audio web conferencing, video conferencing, immersive video, IP network, network integration and consulting services.

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Brochures


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Brochures


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  • AT&T Unified Communications Services for Technology Organizations

    High tech firms are constantly faced with shorter product lifecycles and need to continually innovate to stay ahead of the market. AT&T Unified Communications Services (UC Services) is a cloud-based, as-a-service communication and collaboration solution that accelerates your business processes with customers, vendors and strategic partners across your high tech ecosystem.


  • PDF | 756KB
  • AT&T Unified Communications Services for State Governments

    New communication solutions can enable agencies to better serve constituents, by reducing costs and integrating newer technologies with existing infrastructure. A comprehensive unified communications strategy can offer a phased approach to deploying new solutions, immediately improving productivity while minimizing CapEx and reducing overall costs.


  • PDF | 665KB
  • AT&T Unified Communications Services for Manufacturers

    AT&T UC Services helps accelerate your business processes with customers, vendors and strategic partners across your manufacturing ecosystem. By removing communication blocks, you increase worker productivity and help improve all functions, including sales support, problem resolution, and access to experts.


  • PDF | 749KB
  • AT&T UC Services Support Center

    The AT&T UC Services Support Center provides a single point of contact across the AT&T UC Services solution lifecycle from provisioning, training and testing to on-going support. Support covers AT&T UC Central, AT&T UC Voice, underlying transport and components that encompass and impact the UC Services environment.


  • PDF | 2MB
  • AT&T Unified Communications Voice

    Scale with ease to meet dynamic business needs. Add new communications features on the fly. As your business grows, AT&T makes it easy to stay connected and productive.


  • PDF | 847KB

Articles


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  • Collaboration in action with UC Services

    Our UC services collaboration suite is designed to meet the needs of today's business by helping to improve productivity, reduce costs, and strengthen relationships.


  • Video | [1:36]

Presentations


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  • AT&T UC Voice

    Learn how AT&T UC Voice can help increase productivity through cloud-based IP telephony offering unified messaging, single number reach, and more.


  • Video | [2:17]

White Papers


Additional Resources


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  • Rely on the cloud to integrate your voice, messaging and collaboration applications.
  • Learn about the characteristics of successful UC deployments.

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