AT&T UC Services

UC and Telephony: Together in the Cloud

Do your employees log into one system for e-mail, another for IM and another for conferencing? Do they access multiple voicemail boxes for messages? Do they miss or drop calls as they move between wired and wireless environments?

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If so, you need AT&T Unified Communications Services (AT&T UC Services). As part of the AT&T UC portfolio, AT&T UC Services helps integrate multiple UC and telephony tools with presence behind a single user interface. As a cloud-based, UC as-a-service offering, AT&T UC Services also greatly simplifies how you deliver communication and collaboration solutions to your enterprise.

Simplify with UC Services

Instead of using on-premises equipment to support core unified communications and telephony services, access AT&T UC Services to help you:

• Decrease capex with a per-user, per-month service fee
• Reduce deployment delays
• Deliver UC and telephony capabilities on a consistent platform
• Free your internal staff from infrastructure management and support
• Deploy and manage applications in the cloud, not on individual devices
• Use self-service tools for quick updates
• Leverage the availability and scalability of the AT&T network cloud

Increase productivity with a single interface

AT&T UC Services provides a single, easy-to-use interface to multiple tools. It includes AT&T Unified Communications Voice AT&T Unified Communications Voice (UC Voice), a feature-rich cloud-based IP telephony solution that delivers high-quality voice and UC features as-a-service, and AT&T Unified Communications Central^SM (UC Central), a downloadable UC client application.

AT&T UC Voice is a feature-rich, cloud-based IP telephony solution that provides easy-to-use, high-quality voice and UC features as-a-service. Taking advantage of the Cisco Hosted Collaboration Solution (HCS) platform, AT&T UC Voice can deliver these features and capabilities:

• A rich array of PBX/IP Telephony features
• IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP
• Single Number Reach on wired and wireless devices to reduce missed calls
• Voicemail and Unified Messaging to capture your voice messages and make them available via an email message
• Presence and collaboration to quickly locate and connect with contacts

AT&T UC Central is a cloud-based, downloadable UC client application for a selection of mobile devices, smart devices and PCs. It provides an easy-to-use dashboard for a consolidated view into multiple UC and IP Telephony tools. With a simplified way to bring disparate applications together behind a single user interface, AT&T UC Central can free you from building custom interfaces between these tools. It provides:

• A standard way to extend UC and telephony tools to the enterprise and mobile users
• A single log on and smooth multi-tasking between communication modes
• A consistent experience across select wired and wireless devices
• Tight integration with Microsoft® Outlook® and IBM Lotus Notes®

Working together, they provide one place to go for visibility and control over a range of capabilities:

• Presence
• Instant messaging
• Voice, web and video conferencing
• Email
• Unified messaging
• Voice calling
• Team collaboration
• Shared calendar access

Communications Enabled Business Processes can further improve the benefits of UC by integrating UC solutions with your critical business processes to enable real-time interactions and accelerate decision making.

Expand access to wired and wireless devices with UC as a Service

AT&T UC Services supports multiple devices and a range of platforms, operating systems and carriers, so you can:

• Deliver services to select PCs and tablets, IP Phones and smartphones¹
• Access consistent UC and voice features in the office or on the move
• Experience full application functionality across devices
• Seamlessly support collaboration services with a single user interface to access voicemail and unified messaging, presence and conferencing
• Reduce missed calls and phone tag with Single Number Reach

Benefits of UC: Enhance investment protection with UCaaS

AT&T UC Services can support integration with new and existing UC and telephony applications, legacy PBX voice platforms and hybrid cloud/on-premises solutions.

Learn more about how AT&T UC Services, including AT&T UC Voice and AT&T UC Central, can bring the power of the cloud to your UC and telephony solutions.

¹Includes Windows-based PC desktops and tablets and BlackBerry smartphones.

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Consider

Here are some questions to think about as you make your decision about the benefits of UC Services:

Do you have a mix of disparate UC and telephony solutions?

It's difficult to provide the seamless experience users want between tools without a complex and costly integration project. AT&T UC solutions integrate multiple UC and telephony tools with presence behind a single user interface and AT&T UC Services makes those combined tools easily accessible through the AT&T cloud.

Are users demanding anytime, anywhere access to d UC voice services?

Employees want access to UC solutions and voice services via any device, without sacrificing functionality. They also want a single place to manage the multiple applications they work with on a daily basis.

The flexible user interface provided by AT&T UC Central, a UC client application for UC Services, can deliver core UC and telephony services to a range of wired and wireless devices, so users can access a consistent set of core features in the office, at home or away. They can also easily move between communication modes – from a chat or call with one person to a collaborative web conference with many.

Is your staff devoting too much time to infrastructure management and support?

On-going infrastructure management tasks can keep your staff away from strategic activities. With AT&T UC Services, AT&T manages, updates and supports the network, server and storage assets that deliver cloud-based UC and voice services to your organization. You can also choose a hybrid solution of on-premises and cloud services.

Is investment protection a priority?

No one wants to endure a rip-and-replace migration. To minimize disruption, UCaaS helps you leverage existing investments in UC and telephony tools, as well as legacy PBX voice platforms.

Design

AT&T UC consulting services can support your transition to cloud-based services – from defining a vision and requirements, evaluating solutions and creating a roadmap, to developing a business case, preparing a financial ROI analysis and planning for continuous improvement.

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Service Delivery

To help you implement your UC Services solution via the AT&T cloud, without the usual procurement and deployment delays, we provide you with:

• A project manager for a single point of contact
• Access to a globally experienced and readily available technical staff
• A single number to call throughout implementation
• Per-seat, per-month pricing

Customer Support

After managing a broad range of UC implementations for many customers, you can feel confident in our ability to support your AT&T UC Services solution. We can free your staff for other activities by providing:

• A single point of contact for customer support
• 24x7x365 network, server and storage management
• A dedicated help desk
• Proactive and reactive support and problem resolution

In addition, the AT&T UC Services Support Center portal helps you:

• Download software quickly
• Tap into administrator resources, documentation and FAQs
• Initiate a chat with the experts
• Submit a support request
• View service alerts

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• Call Us: 877-874-4243

Start unifying your UC and telephony solutions in the AT&T cloud today.