AT&T UC ServicesUnified communications and telephony: Together in the cloud
UC and Telephony: Together in the Cloud
Simplify how you deliver real-time communication and collaboration solutions to your enterprise. Log into one system for e-mail, IM and conferencing. Consolidate voicemail boxes and stay on calls that move between wired and wireless environments. As a cloud-based, as-a-service offering, AT&T UC Services integrates multiple UC and telephony tools with presence behind a single user interface. Based on the Cisco Hosted Collaboration Solution (HCS) platform, AT&T UC Services provides high-quality voice and UC features via the AT&T cloud.
Bring voice and UC features together in new ways and to new places. Choose from a variety of AT&T UC Voice bundles to get the mix of features you need.
Offered as a service from the AT&T cloud, AT&T UC Voice with Cisco Jabber combines IP telephony tools with a range of unified communication features in one offering. The Cisco Jabber downloadable UC client app provides features such as voice calling, presence, chat, voicemail and point-to-point video.
Support real-time interactions across business processes
AT&T UC Services provides enhanced visibility and control over a range of UC and telephony features and applications across many functional areas for smooth communication and collaboration between coworkers, partners and customers.
Product development. Merge the efforts of widely dispersed teams in a video conference where they can review designs and make changes on the spot to speed time to market.
Sales and marketing. Host a web conference for internal and external teams for training, demonstrations and planning for joint go-to-market activities.
Customer service. Enable customer care agents to see the presence status of key decision makers to escalate a troubleshooting session from a voice call with one to an audio conference and with many to speed problem resolution.
Operations. Communications-enable business processes across the enterprise to accelerate operations -- from supply chain management and manufacturing to order fulfillment and human resources -- while helping to reduce travel costs and meet green initiatives.
Tap into UC expertise
AT&T UC consulting services can support your transition to cloud-based services – from defining a vision and requirements, evaluating solutions and creating a roadmap, to developing a business case, preparing a financial ROI analysis and planning for continuous improvement.
A single place to go for multiple tools
AT&T UC Services includes AT&T Unified Communications Voice (UC Voice), a feature-rich IP telephony solution. AT&T UC Voice can integrate with some of today’s most popular UC client applications. These various clients can provide a single user interface with an easy-to-use dashboard for a consolidated view into multiple tools, including:
- Instant messaging
- Voice, web and video conferencing
- Unified messaging
- Voice calling
- Team collaboration
- Shared calendar access
Simplify access with UC Services
Instead of logging into and out of multiple tools to get their work done, employees in the office or on the move can benefit from:
- A single log on for uninterrupted workflows
- A consistent experience and full functionality across select wired and wireless devices, including PCs and tables, IP phones and smartphones
- Smooth multi-tasking between communication modes
- Tight integration with Microsoft® Outlook® and IBM Lotus Notes® to speed communication and collaboration
Ease cost and complexity with UC Services
Why use on-premises equipment to support core unified communications and telephony services? Cloud-based AT&T UC Services can help you:
- Decrease CapEx with a per-user, per-month service fee
- Extend UC and telephony capabilities to office and mobile workers on a consistent platform
- Shift internal staff away infrastructure management and support
- Deploy and manage applications in the cloud, not on individual devices
- Use self-service tools for quick updates
- Leverage the availability and scalability of the AT&T network cloud
Adopt what you want, protect what you have
Deploy new voice and UC features while leveraging previous investments. AT&T UC Services can support integration with some new and existing UC and telephony applications, legacy PBX voice platforms and hybrid cloud/on-premises solutions.
A single provider for voice services and UC
AT&T can provide a complete telephony and UC solution – from planning, implementation, application functionality and voice services, to network transport, security, monitoring & management, billing, customer care, delivery and ongoing support.
Learn more about how AT&T UC Services can bring the power of the cloud to your UC and telephony solutions.
To help you implement your UC Services solution via the AT&T cloud, we provide you with:
- A project manager for a single point of contact
- Access to a globally experienced and readily available technical staff
- A single number to call throughout implementation
- Per-seat, per-month pricing
Customer Support for UC Services
After managing a broad range of UC implementations for many customers, you can feel confident in our ability to support your AT&T UC Services solution. We can help free your staff for other activities by providing:
- A single point of contact for customer support
- 24x7x365 network, server and storage management
- Dedicated help desk to help desk support
- Proactive and reactive support and problem resolution
In addition, the AT&T UC Support portal helps you connect with resources to:
- Download software quickly
- Tap into administrator resources, documentation and FAQs
- Submit a support request
- View service alerts
- Move, Add and Change end user preferences
- Access tools to help drive end user adoption
When you choose AT&T as your unified communications and collaboration provider, you benefit from our experience and expertise in enterprise-class network, cloud and hosting services, as well as a range of professional services to meet your IT needs.
Find out more about other AT&T unified communication and collaboration solutions, including audio web conferencing, video conferencing, immersive video, IP network, network integration and consulting services.
When it comes to voice communications, the benefits of the cloud are loud and clear: scalability that can meet your needs and access to the most advanced voice capabilities available.
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MOST RECENT FIRST
MOST RECENT FIRST
AT&T UC Services can integrate multiple UC and telephony tools with presence behind a single user interface – and make them easily accessible on supported select desktops, laptops, smartphones and tablets via the AT&T network cloud.
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This paper helps to build the groundwork towards full UC enablement: mobilizing UC capabilities, adding the power of presence, and merging UC into the business processes and applications used everyday.
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The AT&T UC Services Support Center provides a single point of contact across the AT&T UC Services solution lifecycle from provisioning, training and testing to on-going support. Support covers AT&T UC Central, AT&T UC Voice, underlying transport and components that encompass and impact the UC Services environment.
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IP networks not only helps your business run more smoothly, but also prepares you to add more applications to benefit your business, such as voice and UC.
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Scale with ease to meet dynamic business needs. Add new communications features on the fly. As your business grows, AT&T makes it easy to stay connected and productive.
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MOST RECENT FIRST
Key findings in this survey include the trend for improved employee productivity, increased speed to market and acceleration of business processes with the use of collaboration tools and applications.
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Learn how organizations are utilizing UC technologies to help improve productivity with virtually anywhere collaboration.
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Collaboration is imperative in the new work environment.
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Rely on the cloud to integrate your voice, messaging and collaboration applications.
Learn about the characteristics of successful UC deployments.
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