AT&T Connect Collaboration Services

AT&T Connect® Collaboration Services: Communicating Without Boundaries

The days of simply gathering around a conference room table are over. The people you need to reach are worldwide and highly mobile. Businesses need new methods of communicating that reduce costs and increase employee productivity.

AT&T offers collaboration services that combine voice, Web and video in a single tool that empowers employees to communicate. AT&T Connect® promotes collaboration by making it simple. AT&T Connect®:

• Allows users to take advantage of existing devices, such as laptops and Smartphones
• Is integrated with many common desktop applications, like Microsoft® Outlook® and IBM® Lotus® Notes®

Respond to immediate business needs with collaboration

Sometimes you need to build virtual teams to solve business issues immediately. An AT&T Connect® meeting can be scheduled in minutes, providing a quick method of responding to a business crisis.

Collaboration services from AT&T are easy to learn and use, so you can get down to business quickly. Your teams can feel confident that their collaboration tools will work reliably and securely as they share information worldwide.

Solve complicated problems with smart collaboration services

AT&T Connect® v9.2!

Communicate and collaborate with PC and Mac users!

• Native Mac client
• Moderated conferences
• Mobile app for Android
• And more...

Learn more about AT&T Connect v9.2 [PDF, 1MB]

The opportunities for collaboration are limitless. AT&T Connect® provides a forum for communication via a range of meeting types, sizes and business situations:

• Use a Smartphone to join a weekly call while stranded on the road
• Collaborate with a team of subject matter experts while viewing and updating a document, real-time
• Engage industry analysts around the world with a highly interactive Q&A session as your meeting concludes
• Train sales reps on how to deliver a new customer presentation
• Capture and report information on webinar attendees to provide sales leads

See the AT&T Connect: New Moderator Conferencing Capabilities brochure [PDF, 787KB] for more information on features for voice, web and video conferencing.

Learn more about unified communications services backed by the global reach, scalability and reliability of the AT&T MPLS IP-based network .

Visit AT&T Connect Support for additional product documentation, training materials, and resources such as downloadable add-ins.

Services Not Available in All Areas. Check for Availability.

Consider

When you're planning to use collaboration services in your organization, here are some things to consider:

Do you need to conduct large events?

AT&T Connect® offers event management services to support large events such as webinars and training seminars. These services include branded event pages, custom registration pages, automated email confirmations and reminders. You can also receive detailed event reports and export registration data.

What are your future needs?

IP-based collaboration services can serve as a foundation platform for unified communications. Even if you just want to start small with team-level conferencing, AT&T Connect® can scale with your needs.

Does your business need to keep communicating during emergencies?

Planning for emergencies is an essential step for many businesses. Can your business respond quickly and effectively? AT&T collaboration services don't just help you maintain business as usual; they help you respond to disasters in real-time. Learn more about AT&T Connect® and business continuity [PDF, 1.26Mb].

Do you need a hosted or hybrid deployment?

AT&T Connect® supports hosted and hybrid service deployment models. The hybrid model offers a unique "blended" option that delivers the best features of the on site and hosted models integrated into a single, fail safe deployment. It offers cost savings, security, and control of a conferencing application behind the firewall, featuring rapid start-up, geographic coverage, overflow and fail-over protection of a global hosted service.

Are you concerned about the environment?

Scheduling regular virtual meetings with AT&T Connect® can reduce your dependency on business travel, supporting efforts to reduce your company's carbon footprint.

Try our easy to use Business Benefits Calculator to see how AT&T Connect® could help your business and the environment.

Design

AT&T will work with you to design a collaboration services solution that works for you. We take into account your core business applications and existing equipment. We will:

• Build a comprehensive strategy
• Design a clear roadmap that helps manage expectations and keeps the project on schedule
• Define a deployment model

For a helpful resource, see our paper Five Best Practices for Unified Communications [PDF, 734kb].

Service Delivery

To help you deploy your collaboration services solution we'll provide a dedicated project manager to help the installation goes smoothly. AT&T takes care of the complete installation to help ensure you get the solution we helped design for your business.

Customer Support

AT&T manages and maintains the infrastructure for your AT&T Connect® system and provides an easy to use web-based portal so you can handle your billing online. The portal, which is part of AT&T BusinessDirect®, allows you to:

• View your bills online along with complete invoice details for the current billing cycle and prior 12 months
• Analyze your bills conveniently online with standard or custom reports
• Pay your AT&T bills online conveniently and securely anytime with this 'world wide web' access tool
• Dispute questionable items on your bill and track resolution progress conveniently online

The helpdesk provides support when you have questions on administration.

The AT&T Connect® Support Center gives you instant access to software downloads, administrator resources, documentation and FAQs. You can also use it to submit support requests and view service alerts.

Learn how AT&T collaboration services can help your company get connected with this series of short tutorials.

View our webinar Mobilizing Unified Communications to learn about the significance of unified communications and what this means for your business, especially when you introduce the added complexity of supporting mobile and teleworking environments.