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Workforce Management Boosts Efficiencies in the Field
Doing more with less while maintaining quality and customer satisfaction is a top challenge for today’s field service operation managers. But it’s difficult to respond quickly to customer calls when field staff are constantly on the move and hard to reach. Without a way to provide field workers with complete information on a customer’s problems or needs, they could arrive without the right tools, parts or materials to get the job done on the first visit.
Mobile Workforce Management App Helps Accelerate Productivity
How do you deliver quality service in a dynamic environment and still manage the paperwork, inventory and personnel required to be effective?
Workforce Management solutions from AT&T help automate field service workflow so you can remotely manage on-the-go employees and deliver products and services faster and more cost effectively. These mobile apps help your business become more responsive and your employees more productive, giving you a strong competitive edge.
Elevate and Automate Your Business with Workforce Management Apps
Workforce management solutions can help you complete more jobs and deliveries each day. That saves time, saves fuel and saves money. By providing current information on technicians, vehicles, jobs and materials, these solutions can help you make the real-time decisions that boost efficiency and allow you to deliver on customer expectations. Workforce management solutions:
Improve direction of field staff and operations.
GPS tracking, wireless dispatching and turn-by-turn directions let you dispatch the rep that is closest to a job and direct them by the fastest route to the customer’s location. Stay on time by reassigning a job if a vehicle is unexpectedly out of commission.
Simplify timesheets, payroll and invoice processing.
Reduce paperwork and errors with electronic mobile forms that accurately capture data from the field on employees’ smart phones. Location-aware wireless time cards clock personnel arrival and departure times to eliminate slow, error-prone paper forms. Scan barcodes to add materials and parts to customers’ invoices and automatically update inventories.
Enhance customer service.
Automatically alert customers on estimated delivery, arrival and job completion times. Get proof of delivery with digitally captured signatures, job site photos and bar code scans.
Enhance teamwork and coordination.
Eliminate time-wasting back-and-forth calls. Use a combination of workforce management and enhanced push-to-talk capabilities to send real-time job details and instructions to workers’ mobile devices.
Considerations for Mobile Workforce Management Solutions
Here are some questions to consider when selecting workforce management solutions for your organization:
Do you need a better way to capture data from the
Paper forms increase costs and errors, cause delay and waste time and resources. Workforce Management Solutions from AT&T help eliminate unnecessary paper forms, allowing you to reduce costs, increase accuracy, speed service and go green. Field employees can electronically collect odometer readings, expense details and customer signatures right on their mobile devices and share information instantly with managers, dispatchers and back-office systems.
Are you trying to boost fieldworker efficiency?
Workforce management solutions can help boost your daily yield. For example, field employees can receive job details — including change orders, driving directions and supervisor instructions — directly on their mobile devices. You can optimize work orders, routes and schedules to maximize the work your team completes each day.
Do you need a faster, more accurate way to track job
Workforce management solutions provide time and location stamps on worker activities and capture customer signatures with e-documents that can provide proof of service. You can also analyze all of your field data to compare actual time and materials to estimates, fine-tune your job costing and see where efficiency needs improving.
Do you always know where your employees are?GPS-based location-aware services allow you to see exactly where your field service employees are in real time. This information can then be used to suggest shorter driving routes that save time and fuel and to dispatch the nearest employee when an urgent job arises.
Are your payroll costs and processing times too high?
Replacing old-fashioned time cards with mobile apps reduces time card errors and allows you to better control overtime pay by easily monitoring employee hours in real time.
AT&T Workforce Management Solutions combine real-time location information, remote data capture and high-speed communication to help field service organizations of all sizes get more done, faster and smarter, every day.
Workforce Management Service Delivery
Every company’s mobile workforce management needs are different. AT&T provides comprehensive assistance every step of the way as you create a mobile workforce management strategy and evaluate, deploy, manage and maintain your solution.
Workforce Management Customer Support
To support you AT&T workforce management solution, we provide:
- A robust, on-demand provisioning portal to download workflow solutions to employee client devices - log-in instructions are provided
- A single point of contact for expert post-deployment support and advanced technical assistance
- 24/7 business care
Your company is unique. Getting started with workforce management requires a holistic view of your field service environment and the goals you wish to achieve. To schedule an initial consultation about your workforce management strategy, let us contact you today.