Workforce Management

Optimize your mobile operations.

Strengthen communications between dispatchers and mobile workers, improve control over field operations and deliver services faster and more efficiently. Workforce Management solutions from AT&T allow you to make real-time decisions about your mobile operations—so you can save time and increase productivity

Actsoft Comet Tracker from AT&T

Manage mobile workers, assets and operations in the field.

Telenav Track from AT&T

Keep tabs on your team—monitor employee time, job status and service data.

Xora Streetsmart from AT&T

Stay on top of operations in the field. Use GPS and the latest devices to improve efficiency and provide better customer service.

ProntoForms from AT&T

Move beyond paper forms - gather and submit service data in real time via mobile devices in the field.

pdvConnect from AT&T

Enable mobile workers to relay service issues and time-sensitive information with dispatchers via voice dictation.

*Requires purchase of separate device.

** Offer ends 12/31/14 and subject to change at any time. Requires port-in of eligible Sprint or Verizon wireless number and activation a new qualified AT&T Enhanced PTT line on a compatible device to receive a $150 bill credit. Must maintain Voice, Data and EPTT service in good standing for 45 days to receive credit. Credit will be applied within 3 bill cycles thereafter. Offer may be combined with other credits or offers, but only one $150 bill credit per line will apply. Subject to applicable Business Agreement. Available on CRU lines only. Activation fees may apply. Early termination fee may apply. Credit approval required. Geographic, usage and other terms, conditions, and restrictions apply. Coverage and services not available everywhere. Taxes and other monthly charges apply.

1 Available to business and government customers with a qualified wireless service agreement (“Business Agreement”) for Corporate Responsibility User (“CRU”) lines of service. Requires porting your number to AT&T from another carrier. New CRU lines only, excludes upgrades. Must purchase a new smartphone via an AT&T NextSM installment agmt or 2-year svc commitment & activate a new qual. postpaid line of wireless service. Excludes GoPhone, Lifeline, Residential Wireless, select discounted plans, Business Connect plans and Enterprise on Demand activations. Must be active & in good standing for 45 days. Credit rec’d w/in 3 bill cycles. May not be combinable w/ other credits, discounts and offers. AT&T Next: For qualified small business customers. Tax due at sale. If wireless service is cancelled, remaining device balance is due. Limit 10 or 25 financed devices (depending on account type and tenure) per wireless account may apply may apply. Avail. at select locations only. Visit for details. Early Termination Fee/Cancellation Fee ( Applies to activations with a service commitment. After 30 days, ETF up to $325. Return/Restocking: Restocking fee up to $35 may apply. Gen. Wireless Svc Terms: Subject to applicable Business Agreement. Credit approval req’d. Other Monthly Charges/Line: May include taxes & federal/state universal svc charges, Reg. Cost Recovery Charge (up to $1.25), gross receipts surcharge, Admin. Fee & other gov’t assessments (including without limitation a Property Tax Allotment surcharge of $0.20 - $0.45 applied per CRU’s assigned number), which are not gov’t req’d charges. Terms subject to change and may be modified or discontinued at any time. Coverage & svcs not avail everywhere. Other restr’s apply & may result in svc termination.

2 Interoperability with two-way radio service may require additional equipment, software or service not available from AT&T.

3 Enhanced PTT is designed to work over compatible Wi-Fi networks and AT&T cellular wireless data network. Wireless data coverage is not available in all areas. Enhanced PTT is not compatible with International Roaming. Enhanced PTT performance may be limited in 2G coverage areas. Availability, security, speed, timeliness, accuracy and reliability of service are not guaranteed by AT&T.

4 Enhanced PTT is not intended for use in emergency or critical communications settings.

AT&T provides Workforce Management solutions that help you make real-time decisions about your mobile operations—so you can save time and increase productivity.

Seamlessly manage field employees with GPS-based solutions

With GPS tracking and wireless dispatch, managing personnel is easy. Get the nearest service rep to a job site with the push of a button—and even reassign an employee if a designated vehicle goes out of commission.

Telenav Track from AT&T

In this video [1;38], see how AT&T helps Streetblimps keep track of where business is—and where it’s going.

Actsoft Comet Tracker from AT&T

Learn how Nuccio Heating and Air Conditioning customers get timely service [PDF] response when they need it most.

Xora Streetsmart from AT&T

Watch this video [1:37] to see employee locations in near-real time, plan their schedules, gather data from the field, and simplify payroll and other back-office processes.

Automate workflow and empower mobile fleets

Increase the efficiency of your mobile fleet. Push work orders, driving directions and supervisor instructions directly to mobile devices. Prioritize incoming issues from mobile workers based on importance of messages.

ProntoForms from AT&T

Record data directly from the field and do away with paper forms.

pdvConnect from AT&T

Reduce hold times for field workers calling into dispatch and improve response times for key issues. This workforce management app allows dispatchers to prioritize inbound communications by scanning message subjects, significantly improving productivity and customer service.

Increase productivity and oversight of mobile operations

Managing a mobile fleet requires tight control of information, employees and resources. Workforce Management solutions from AT&T give your mobile and back-office employees the tools they need to communicate freely and address service issues on the fly. Workforce Management can help you increase efficiency by improving:

  • Fuel and maintenance costs
  • Overtime and timekeeping
  • Job tracking
  • Response times
  • Customer service

Stay connected to field operations.

Keep up with the status of technicians, vehicles, jobs and materials. With GPS tracking, wireless dispatching and turn-by-turn directions, it’s easy to send an employee to a job site—or arrange a replacement if a vehicle is unable to respond. GPS-based Workforce Management solutions can give fleet managers full control over what’s happening in the field—saving you time, fuel and money.

Simplify timesheets, payroll and invoice processing.

Keep track of jobs—and the time your employees spend doing them. With Workforce Management solutions from AT&T, you can:

  • Quickly capture data from the field via mobile devices
  • Scan barcodes to add materials or parts to a customer’s invoice
  • Automatically update inventories when an item is charged to a customer
  • Clock employees in or out via location-aware, wireless time cards
  • Send alerts to employees before they transition to overtime hours

Monitor jobs and employee hours.

Allow employees to punch the clock from nearly anywhere and speed up invoice processing with electronic forms.

Take customer service to a higher level.

When it comes to customer relations, communication is vital. Automatically alert customers about estimated delivery, arrival and service times. Once the job is completed, it’s easy to get proof of service delivery with digital signatures, job site photos and bar code scans.

Enhance teamwork and coordination.

Eliminate time-consuming, back-and-forth calls. Combine Workforce Management with Enhanced Push-to-Talk capabilities to send real-time job details and instructions to workers’ mobile devices.

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Case Studies





  • I.C.E. Heating and Cooling Keeps its Business Rolling with Mobile Solutions

    I.C.E.’s technicians get an early start each day, but it’s the company’s use of a suite of mobility solutions that helps them provide top-notch customer service. Not only are they able to cut the service delivery window in half, but they can fit in an extra service call each day while cutting fuel costs by five percent.

  • Video | [2:15]

White Papers


Additional Resources

  • See how Lawn Ranger improved efficiencies with a Mobile Workforce Management solution.
  • AT&T wins the Frost & Sullivan 2013 North American Product Line Strategy Leadership Award

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