Workforce ManagementOptimize your mobile operations.
Strengthen communications between dispatchers and mobile workers, improve control over field operations and deliver services faster and more efficiently. Workforce Management solutions from AT&T allow you to make real-time decisions about your mobile operations—so you can save time and increase productivity
Manage mobile workers, assets and operations in the field.
Keep tabs on your team—monitor employee time, job status and service data.
Stay on top of operations in the field. Use GPS and the latest devices to improve efficiency and provide better customer service.
Move beyond paper forms - gather and submit service data in real time via mobile devices in the field.
Enable mobile workers to relay service issues and time-sensitive information with dispatchers via voice dictation.
AT&T provides Workforce Management solutions that help you make real-time decisions about your mobile operations—so you can save time and increase productivity.
Seamlessly manage field employees with GPS-based solutions
With GPS tracking and wireless dispatch, managing personnel is easy. Get the nearest service rep to a job site with the push of a button—and even reassign an employee if a designated vehicle goes out of commission.
Telenav Track from AT&T
In this video [1;38], see how AT&T helps Streetblimps keep track of where business is—and where it’s going.
Actsoft Comet Tracker from AT&T
Learn how Nuccio Heating and Air Conditioning customers get timely service [PDF] response when they need it most.
Xora Streetsmart from AT&T
Watch this video [1:37] to see employee locations in near-real time, plan their schedules, gather data from the field, and simplify payroll and other back-office processes.
Automate workflow and empower mobile fleets
Get visibility into your mobile workforce
This web-based solution provides a way to wirelessly dictate, document, and share time-sensitive information.
Increase the efficiency of your mobile fleet. Push work orders, driving directions and supervisor instructions directly to mobile devices. Prioritize incoming issues from mobile workers based on importance of messages.
ProntoForms from AT&T
Record data directly from the field and do away with paper forms.
pdvConnect from AT&T
Reduce hold times for field workers calling into dispatch and improve response times for key issues. This workforce management app allows dispatchers to prioritize inbound communications by scanning message subjects, significantly improving productivity and customer service.
Increase productivity and oversight of mobile operations
Security provider uses Workforce Management App
Mobile workforce management application boosts remote worker safety and accountability with near real-time information.
Managing a mobile fleet requires tight control of information, employees and resources. Workforce Management solutions from AT&T give your mobile and back-office employees the tools they need to communicate freely and address service issues on the fly. Workforce Management can help you increase efficiency by improving:
- Fuel and maintenance costs
- Overtime and timekeeping
- Job tracking
- Response times
- Customer service
Stay connected to field operations.
Keep up with the status of technicians, vehicles, jobs and materials. With GPS tracking, wireless dispatching and turn-by-turn directions, it’s easy to send an employee to a job site—or arrange a replacement if a vehicle is unable to respond. GPS-based Workforce Management solutions can give fleet managers full control over what’s happening in the field—saving you time, fuel and money.
Simplify timesheets, payroll and invoice processing.
This workforce management app from AT&T makes it easier for crews to record info and have mgmt. review that info in near real-time via an online portal.
Keep track of jobs—and the time your employees spend doing them. With Workforce Management solutions from AT&T, you can:
- Quickly capture data from the field via mobile devices
- Scan barcodes to add materials or parts to a customer’s invoice
- Automatically update inventories when an item is charged to a customer
- Clock employees in or out via location-aware, wireless time cards
- Send alerts to employees before they transition to overtime hours
Monitor jobs and employee hours.
Allow employees to punch the clock from nearly anywhere and speed up invoice processing with electronic forms.
Take customer service to a higher level.
When it comes to customer relations, communication is vital. Automatically alert customers about estimated delivery, arrival and service times. Once the job is completed, it’s easy to get proof of service delivery with digital signatures, job site photos and bar code scans.
Enhance teamwork and coordination.
Eliminate time-consuming, back-and-forth calls. Combine Workforce Management with Enhanced Push-to-Talk capabilities to send real-time job details and instructions to workers’ mobile devices.
MOST RECENT FIRST
1199SEIU United Healthcare Workers East can now sign up new members faster with increased accuracy.
Officers can now easily collect data, take photos, create reports and send them to supervisors and clients, improving customer relations in the process.
Security officers are provided with instantaneous information and are able to easily interact with their peers.
MOST RECENT FIRST
Mobile workforce management video presentation.
Video | [2:14]
MOST RECENT FIRST
I.C.E.’s technicians get an early start each day, but it’s the company’s use of a suite of mobility solutions that helps them provide top-notch customer service. Not only are they able to cut the service delivery window in half, but they can fit in an extra service call each day while cutting fuel costs by five percent.
Video | [2:15]
A Forrester presentation by Frank E. Gillett, Vice-President & Principal Analyst - July 22, 2014.
Video | [26:07]
MOST RECENT FIRST
Based on the findings of this Best Practices research, Frost & Sullivan is proud to present the 2013 North American Product Line Strategy Leadership Award in Mobile Workforce Management to AT&T.
PDF | 536KB
AT&T wins the Frost & Sullivan 2013 North American Product Line Strategy Leadership Award
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