Professional Design and Support
AT&T provides independent consulting services to help you optimize and grow your contact centers to meet the continually changing needs of your customers. AT&T’s professional design and support team can transform your back-end business processes and traditional Voice and IP front-end Contact Centers into optimized and integrated e-Contact channels. This team of subject matter experts will help plan, architect, implement and optimize your contact center.
- Experience – From large and complex infrastructure solutions to simple implementation.
- Trusted Advisor – Always looking out for your best interest.
- Thought Leadership – Recognized subject matter experts.
- Structured Methodology – Proven, proprietary methodology helps ensure on-time and on-budget performance
- Holistic – Balance technology considerations with people and process components
AT&T Consulting offers solutions that wrap around the best-in-class network. Our consultants can show you how the convergence of networking technologies today is creating powerful new ways for you to improve your business models. Converged communications can help strengthen organizational performance, increase the speed and agility of an enterprise and increase management ability to control operations and enhance the organization’s resilience, all while maintaining security and bolstering Return on Investment (ROI).
Regardless of where you are on the road to a converged environment, these services can show you how converging your firm’s voice, video and data traffic onto one platform can enhance your organization.
IPT (IP Telephony) Readiness Assessment
Converged network solutions may allow your organization to lower the costs of existing services, such as voice and broadcast video, while broadening your means of communication to include modern IP Telephony, collaboration and support for remote workers. Additionally, the reduction in cost of installing, maintaining and reconfiguring separate networks to handle traditional voice, data and video traffic maximizes profitability. The IP Telephony Readiness Assessment help ensure a timely, successful and cost-effective migration to a converged network solution.
Video over IP Readiness Assessment
Video over IP Readiness Assessment includes a complete physical and logical inventory of specified video and data devices. That is followed by an analysis that reviews the capability of your network to support converged real-time video traffic.
Telecom Strategy
Our consultants will work with you to determine an appropriate voice architecture strategy, considering existing and anticipated requirements as well as evolving technology trends, such as IP Telephony. Our methodology looks at current and future requirements, together with the current state of the voice and data networks. The analysis addresses the physical network itself along with the operational superstructure that manages it. We look across the people, processes and tools used for network fault management, configuration, accounting, performance and security (FCAPS), and the ongoing client network planning methods. When all the requirements, the current network status and any gaps have been identified, we will develop a future plan to analyze alternatives. The proposed strategy takes into account the cost and resources if needed for migration, risk analysis of go/no go network modifications and impact to related client projects, and overall Total Cost of Ownership (TCO).
- Telecom Strategy and Total Cost of Ownership (TCO)
- Plan, Design and Implement
- Operations Management for IP Telephony
- Traditional voice network optimization
- IP Telephony Readiness Assessment
- Contact Center Strategy and Design
- Define optimal telecom strategy based on business requirements
- Quantify the benefits of IPT
- Capital Expenditures and Operational Expenditures cost containment
- Determine whether to out-task support or augment existing NOC capability
- Identify potential gaps that would prevent the successful integration of IP-enabled voice
- Optimize resources, easier administration, simplified scalability and technology consolidation
Related Resources
AT&T Moves Affordable Call Center Capabilities into the Network with New Hosted Service
