Hosted Contact Center Services

• Send to a colleague

Whether you are a small business without the infrastructure to support a full contact center facility but you still want to supply your customers with state of the art care, or if you are a large multinational corporation wanting to off-load some of the burden from your contact center, AT&T's Hosted solutions can adapt to your needs.

Hosted solutions by nature are easy to deploy and offer greater flexibility and scalability for your applications. AT&T's Hosted Services are designed around a multi-tenant shared arrangement allowing for call volume peaks and valleys without additional infrastructure cost to you. AT&T's Hosted solutions reside on the AT&T network, not on your premises. You have no need to worry about equipment costs, maintenance or upgrades. AT&T manages that for you allowing you to focus on your business.

The advantages of a Hosted Contact Center include:

• Speedy Implementation - Minimal setup is required allowing you to get your application up and running quickly.
• Minimal or No Capital Investment or Operating Expenses - The Hosted platform is owned and operated by AT&T. There are no hardware, software, infrastructure or support costs to you letting you address your business needs rather than technology.
• Remote Agent Support - Hosted services allow you to expand your workforce to a broader pool of skilled agents. At home or remote agents add to your skilled workforce while gaining increased employee retention.
• Technical Knowledge Not Required - With AT&T's Hosted Services, you won’t need a technical staff. Management of your application is simple and easy to modify and monitor via the web based interface.

If you are looking for a lower cost alternative or a way to off-load some of your contact center expense wile still providing better customer service, AT&T Hosted Services would be right for you. 

• Send to a colleague

• Hosted Outbound Calling Service

If you are looking to off-load some of the repetitive outbound calling from your contact center agents without worrying about technology or equipment upgrades to support the application on an ongoing basis, learn more about the applications being offered in AT&T's Hosted Outbound Calling Service.

• Hosted Integrated Contact Services

A fully managed service providing businesses of all sizes with a virtual contact center hosted securely in the AT&T network. Expand your call center capabilities without investing significant up-front capital for new equipment or software and take advantage of a shared, multi-tenant platform for your call center or IVR application.