Application Management

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Are you getting the full value of your enterprise applications? Does your software do what you need and what you were promised when you bought it? Are the chores involved in managing your applications draining your internal resources? AT&T can help.

We can scope your application needs, customize and integrate the software, and manage day-to-day functioning to support your business strategy, including patches, fixes and updates. This way, you can focus on what's really important—the growth and profitability of your business.

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AT&T's Application Management Services

AT&T takes complete responsibility for your enterprise applications, including:

• Applying proven methodologies to get your software up and running smoothly and quickly, whether it's a fresh installation, upgrade or migration from another environment.
• Molding the software to your organization’s specific business processes.
• Hosting and supporting your applications in a secure, world-class AT&T data center
• Optimizing applications to improve business processes
• Providing a single point of contact to manage your services, resolve issues and spot opportunities for improvement
• Deploying new features quickly, at reasonable cost, so your system stays effective and current
• Proactively monitoring and maintaining applications and interfaces for a predictable, high level of system performance
• Supporting the production environment 24 x 7 - from advanced technical questions to "what-button-do-I-push-to-make-this-thing-run" questions
• Applying patches, fixes and updates
• Developing and managing interfaces
• Furnishing you with a client tool (MAST^SM) for monitoring application performance, generating reports, tracking the status of changes and cases and communicating with your support team

Client Services for Immediate Assistance

You want your systems doing what they're designed for, with no headaches. But should something go wrong, you want help now! AT&T's Client Services center, staffed day and night throughout the year with people assigned directly to your account, is committed to quickly resolving issues and seeing that you're satisfied every time you call for help.

Each client's dedicated team is reachable both online and through a unique toll-free number. You know your team by name, and they know your system—both functional and technical aspects—as well as your business needs. Their job is to work with you as colleagues to see that you get the most from your technology investment.

They are empowered to take any action necessary to quickly resolve support issues involving:

• Application Functionality and Performance
• Networking
• Hardware
• Security
• Account Management

Day-to-day support services include:

• Help-desk support for power-users and end-users
• Change management so system changes are fully approved and documented including scope, purpose, devices involved, steps and back-out procedures
• Capacity management and planning
• Functional and technical troubleshooting
• Diagnostic services

A key player on your support team is your Client Executive (CX)—a single point of contact who is assigned to your account even before a contract is signed. Your CX will be with you throughout the lifetime of your relationship with AT&T.

Managed Application Services Tool

When you outsource the hosting or management of your application to AT&T, you never lose sight of what’s going on with your system, thanks to a  powerful tool on our award-winning web portal, AT&T BusinessDirect®.  Our Managed Application Services Tool (MAST^SM) gives you a view into back-office systems and allows you to:

• Monitor the performance of your solution in near real-time
• Generate and run application-specific reports
• Track the status of changes and cases
• Store relevant documents in one easily retrievable spot
• Communicate with your support team

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• Ariba Solutions

The whole idea behind using Ariba's spend management applications is to wring the most from every dollar.

• ATG Solutions

Why worry about the availability and performance of your online revenue channel? AT&T offers hosting and application management services for ATG software so you can focus on winning customers and selling products.

• Hyperion Solutions

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• IBM WebSphere Application Server Solutions

AT&T's services for IBM WebSphere Application Server (WAS) help you build, run, integrate and manage dynamic web applications – websites, intranets, and extranets – that adapt quickly to business change.

• IBM WebSphere Commerce Solutions

Make the most of your IBM WebSphere® Commerce software and keep it running at its peak by relying on the application management expertise of AT&T, an IBM Premier Business Partner.

• Microsoft Exchange Solutions

Using Microsoft® Exchange as a foundation, AT&T applies the know-how, resources and tools to manage and maintain your enterprise messaging system for you.

• Microsoft Office Communications Server Solutions

With the unified communications capabilities of Microsoft Office Communications Server 2007, the walls dissolve between telecommunications and computing, allowing workers to check messages and stay in touch more simply and easily—and with more control.

• Microsoft SharePoint Solutions

AT&T can implement, host and manage Microsoft® Office SharePoint Server 2007  for you cost-effectively.

• Oracle Solutions

For great performance from Oracle enterprise resource planning (ERP) applications, take advantage of comprehensive services from AT&T – an Oracle Certified Advantage Partner.

• PeopleSoft Solutions

Why get bogged down managing your PeopleSoft applications internally? From over a decade of experience serving PeopleSoft clients, examining their systems and solving their problems, AT&T’s specialists know PeopleSoft inside and out.

• SAP Solutions

SAP solutions are built to empower every aspect of your business—but you need the right expertise to release that power.

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AT&T's services give you all the benefits of using Siebel CRM software without the hassles and headaches of managing it yourself. We’ll act as an extension of your IT staff to manage and support your Siebel software quickly, efficiently, painlessly and economically.